As a Guest Experience Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Confidant in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories
Promote hotel amenities and services by having a deep understanding of products and offerings
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
Display proficiency in accurately handling reservations and managing guest accounts Skills and Experience Cutting-edge approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multitask and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Experience in Front Office / Reception is an advantage
Experience with SIHOT is desired but not essential
Must be available to work Thursday to Saturday (with flexibility to work nights/overnights, weekends and public holidays as required)