- __vacancyopjusttionswidget.opt-Job Schedule__ Casual
- __vacancyopjusttionswidget.opt-Job Type__ Permanent
- __vacancyopjusttionswidget.opt-Brands__ NOVOTEL
- __vacancyopjusttionswidget.opt-Job Category__ Rooms

__jobinformationwidget.freetext.LocationText__ Novotel Surfers Paradise, Surfers Paradise, Australia

__jobinformationwidget.freetext.ExternalReference__

REF115230F

Guest Experience All Rounder

Region

MEA SPAC

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Video https://vimeo.com/314403212

Company Description

Novotel Surfers Paradise features 408 well appointed rooms in the heart of iconic Surfers Paradise, just moments from the Gold Coast’s beautiful beaches. The hotel offers a range of dining options, including The Restaurant, BLVD Café & Bar, Pool Bar and in-room dining. Guests can also enjoy a range of leisure and business facilities, including six conference rooms, off-site catering, a swimming pool, spa, tennis court and gym.

#BELIMITLESS #WorkYourWay #WeAreHeartists #AccorCareersPacific

About the Role...

We are looking for a Guest Experience All Rounder to join our dynamic hospitality team. In this versatile role, you will be the backbone of our guest operations, delivering exceptional service while ensuring every guest enjoys a memorable stay. This position is ideal for a flexible, customer-focused professional who thrives in a fast-paced environment and is passionate about creating positive guest interactions.

- Provide outstanding guest service across front desk, concierge, and potentially reservations, ensuring all inquiries and requests are handled promptly and professionally
- Support multiple departments including housekeeping, maintenance, and food and beverage to coordinate seamless guest experiences
- Resolve guest concerns with empathy and efficiency, taking ownership of issues and implementing effective solutions
- Manage guest check-ins, check-outs, and room assignments while maintaining accurate records and attention to detail
- Assist with guest check in, providing information about hotel amenities, local attractions, and services available in Surfers Paradise
- Coordinate special requests and arrangements
- Contribute to a collaborative team environment by supporting colleagues across departments and maintaining open communication
- Monitor and respond to guest feedback, identifying opportunities for service improvement and sharing insights with management
- Maintain a professional appearance and demeanor while representing the organization's commitment to excellence

A Guest Experience All Rounder role based in our Reservations team is also currently being advertised, should this be a better fit for your experience.

Qualifications

We are looking for...

- Experience in a similar role, in a 200+ room hotel
- Exceptional communication and interpersonal skills with the ability to interact professionally with diverse guests
- Strong problem-solving abilities and a customer-focused mindset with a commitment to service excellence
- Excellent organizational and time management skills with the ability to multitask effectively
- Ability to work collaboratively within a team and support colleagues across departments
- Attention to detail and accuracy in record-keeping and guest information management
- Positive attitude, reliability, and a genuine passion for creating memorable guest experiences
- Availability to work flexible schedules, including weekends and holidays as required
- Hospitality certifications or training programs (preferred but not required)
- Previous experience with Opera Cloud desireable
- Must have Australian Work Rights

Additional Information We provide uniforms, a laundry allowance on duty meal.

What We Can Offer You:

- Social events
- Accor discounts on accommodation worldwide
- Discounted meals and beverages




- Discounted onsite parking
- Opportunities to develop your skills and career

Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Discover a world where life pulses with passion

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

Learn About Us

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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📌 Guest Experience All Rounder (City of Gold Coast)
🏢 Accor Global Reservation Centre
📍 City of Gold Coast