DoorDash's mission is to grow and empower local economies. DoorDash connects people with the local businesses they care about, helping grow businesses and the communities that support those businesses.

The Customer CRM Marketing team sits within the broader Retention Marketing function and is responsible for driving engagement, activation, and retention of Customers in Australia and New Zealand. The team focuses on building personalised, data-driven lifecycle programs that deliver the right message to the right subscriber at the right time, across channels including email, push, SMS, and in-app messaging.

Operating in a quick-paced, high-growth environment, the team partners closely with integrated marketing, Analytics, Strategy, and operations to deliver best-in-class CRM experiences and continuously evolve our capabilities through testing, learning, and innovation.

Job Title: Senior Associate, Consumer CRM Marketing

Location: Sydney

Contract term: 12 Month Contract with a potential to extend

Experience level: 5 years of experience with CRM technical builds

Pay Rate: $125-135k super

Location: Sydney (preferred) Hybrid, 2-3 days in the office

About the Role

DoorDash is seeking a highly technical and execution-focused Senior Associate, CRM Marketing (Customer) to support lifecycle marketing initiatives for DashPass subscribers.

In this role, you will own the technical build and execution of transactional and lifecycle CRM flows for DashPass subscribers, ensuring that the right communications are delivered accurately and at scale. You will bring deep hands-on CRM capability—comfortable in the nuts and bolts of campaign setup, troubleshooting, and optimisation—while also collaborating cross-functionally with Operations, Analytics, and Integrated Marketing to deliver seamless subscriber experiences.

A key focus of this role will be supporting our migration to an internal CRM system,



requiring someone who can hit the ground running in a new technical environment and adapt quickly. You will also contribute to shaping how we build and scale our Customer CRM infrastructure, with a practical, solutions-oriented mindset.

We're excited about you because you have…

Technical CRM Expertise: Deep hands-on experience building and executing CRM campaigns end-to-end, including complex transactional flows and lifecycle programs

HTML Proficiency: Ability to read, interpret, and troubleshoot HTML in CRM templates—you don't need to write it from scratch, but you can diagnose and fix rendering issues confidently

SQL Familiarity (nice to have): Some exposure to SQL for data pulls or audience segmentation is a bonus, though not required

Cross-Functional Fluency: Strong stakeholder management skills, with the ability to work effectively across Product, Operations, Analytics, Strategy, and Engineering teams

Transactional Flow Ownership: Proven ability to build, manage, and optimise transactional CRM flows (e.g., subscription confirmation, renewal reminders, cancellation win-back) with precision and reliability

Data-Driven Decision Making: Ability to use behavioural insights, segmentation, and performance data to inform campaign strategy and prioritisation

Subscription, Loyalty Program or Marketplace Experience (advantageous): Prior experience marketing to subscribers or loyalty program members is a plus

- Experience navigating ACMA compliance for Email, Push and SMS

You're excited about this opportunity because you will have…

End-to-End Technical Ownership:



The opportunity to independently build and manage CRM programs for DashPass, DoorDash's subscription product—owning the technical execution of flows from brief to deployment

Impact at Scale: Responsibility for building and optimising multi-channel CRM campaigns across email, push, SMS, and in-app, reaching a large and engaged subscriber base

Transactional Excellence: The ability to own and continuously improve the transactional communications that matter most to our subscribers—confirmations, renewals, and beyond

Cross-Functional Collaboration: Close partnership with Operations, Strategy, and Marketing teams to deliver integrated, high-impact subscriber experiences

Strategic Influence: Exposure to growth strategy, contributing to roadmap discussions and aligning CRM initiatives with broader business goals

Continuous Learning & Innovation: Exposure to best-in-class CRM practices and AI enablement, with the ability to stay at the forefront of email, push, and SMS marketing and share insights with the broader team

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and iterate in order to make impactful decisions that display empathy for our range of users—from Dashers to Merchant partners to consumers.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' well-being and growth through a comprehensive set of perks and a culture that values ownership, innovation, and impact.

What's Next?

If this sounds like you please click apply and ensure you attach an up to date CV and complete all screening questions! If we feel are a good fit for the role one of the Sidekicker team will be in touch.

📌 Join DoorDash as a Senior Associate, Consumer CRM (Sydney)
🏢 Sidekicker
📍 Sydney