Lead Software Delivery Manager

Sydney CBD | Hybrid

Join a growing SaaS business delivering complex enterprise software implementations to some of Australia’s largest organisations.

This is a hands-on leadership role where you’ll take ownership of strategic customer accounts while leading and developing a team of Delivery Managers.

You’ll remain close to delivery, own outcomes across multiple enterprise customers, step into complex situations when required, and help build a more predictable and commercially disciplined delivery function.

This role will suit someone who enjoys customer-facing delivery, leading people, solving complex problems, and operating in environments where priorities shift and not everything is fully defined.

The Opportunity

- Lead delivery across multiple enterprise customer accounts
- Manage strategic software implementation programmes and portfolios valued between $5m and $15m+
- Own delivery outcomes across scope, timelines, budget, quality and customer satisfaction
- Act as the escalation point for complex delivery challenges and at-risk engagements
- Directly manage and coach a team of Delivery Managers
- Conduct regular 1:1s, performance reviews and capability development activities
- Provide delivery assurance across multiple accounts and intervene when delivery, customer or commercial outcomes are at risk
- Balance customer expectations, delivery constraints, commercial outcomes and business priorities
- Drive stronger delivery discipline, forecasting, reporting and accountability across the portfolio
- Partner closely with Product, Engineering and Executive stakeholders
- Build trusted customer relationships while maintaining commercial and delivery accountability
- Contribute to the ongoing development of delivery practices as the business continues to grow





What We’re Looking For

- Experience delivering complex SaaS, enterprise software, ERP, workforce management or configurable platform implementations
- Experience managing external enterprise customers through large-scale software delivery programmes
- Direct people leadership experience managing Delivery Managers, Project Managers or equivalent senior delivery professionals
- Experience conducting performance management, coaching and capability development
- Experience managing multiple customer accounts or delivery portfolios simultaneously
- Strong commercial ownership across budgets, revenue, margin, forecasting and customer outcomes
- Experience delivering programmes or portfolios valued at $5m+
- Strong stakeholder management skills, including engagement with executive-level customers
- Experience making trade-off decisions across competing customer, delivery and commercial priorities
- Comfortable operating in fast-moving environments where priorities shift and ambiguity exists
- Strong delivery leadership combined with a hands-on approach to execution
- Experience managing escalations and difficult customer conversations

Nice To Have

- Insurance industry experience
- Experience delivering configurable platforms or ERP-style solutions
- Consulting or professional services background
- Agile delivery experience

Why Apply

- Lead complex enterprise software implementations for well-known organisations
- Take ownership of strategic customer relationships and delivery outcomes
- Influence how delivery operates across a growing SaaS business
- Work alongside experienced delivery, product and engineering leaders
- Join a business investing heavily in delivery capability, customer outcomes and future growth
- Hybrid working setting with long-term career progression opportunities

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