About Us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Group The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery.

About the Role The Learning Management System / SuccessFactors SME provides expertise across SAP SuccessFactors HCM platforms, including Employee Central, Onboarding and Learning. The role analyses business requirements, configures and supports systems, manages upgrades and integrations, and works with HR, payroll and technical teams to ensure data quality, compliance, reliable service delivery and continuous improvement.

Key Accountabilities

- Provide senior HCM system expertise, translating complex workforce and policy requirements into integrated solutions.

- Partner with business, HR, payroll, vendors and technical teams to design, configure, test and implement HCM solutions.

- Deliver HCM initiatives while managing scope, risk, schedule and quality within governance frameworks.

- Represent stakeholder needs in governance forums, providing expert advice, resolving issues and influencing decisions.





- Support change and adoption while driving continuous improvement in systems, processes, data quality and support models.

About You To be successful in this role, you will need to possess the following attributes:
- Senior expertise in complex HCM systems, including Employee Central, Onboarding, Learning, integrations and payroll.

- Strong stakeholder engagement and influencing skills across HR, payroll, vendors and technical teams.

- Proven ability to deliver HCM initiatives within complex governance, assurance and regulatory environments.

- Solid focus on change management, continuous improvement, data quality and user-centred service delivery.

- SAP SuccessFactors certification is highly desirable.

This role is ongoing and is only open to applicants with relevant rights to work in Australia. For more information, please see the Position Description

How to apply

Apply before the advertised closing date 11:59pm on 27 August 2026. All applications should include:

· a resume; and

· a cover letter which addresses the key selection criteria (within three pages).

Other relevant information To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

📌 Learning Management System/ SuccessFactors SME (Melbourne)
🏢 VicGov People Careers
📍 Melbourne