This is a Team Leader role with Queensland Government based in Brisbane, QLD, AU
== Queensland Government ==

Role Seniority - mid level

More about the Team Leader role at Queensland Government

The Department of Customer Services, Open Data and Small and Family Business is seeking an experienced and motivated Team Leader to join our Customer Service Operations team.

Note: Former Customer Services Branch -TMR

This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the TMR Agreement conditions apply to this position.

As The Team Leader, You Will

Lead, support and develop a skilled and motivated team, ensuring effective service delivery across business operations, quality standards and resource management to meet customer needs. Coordinate coaching and development activities, including one-on-one sessions, buddying and training, to provide regular feedback and build team capability. Monitor performance and workforce tools, responding proactively to maintain service standards and achieve key performance indicators (KPIs). Champion continuous improvement and change initiatives, identifying opportunities to enhance processes and deliver operational efficiencies. Collaborate with stakeholders and contribute to broader team objectives, supporting the Principal Managers in progressing initiatives that improve customer outcomes. Undertake additional tasks and responsibilities as directed by the Principal Manager (Operations).

About You

To thrive in this role, you will demonstrate the following:





Ability to lead a team through change in complex environments, embracing ambiguity and driving initiatives with confidence and optimism. Skill in developing and leveraging team capabilities to build a high-performing workforce. Commitment to accountability and delivering quality outcomes through professionalism, persistence and transparency. Solid collaboration skills and a positive contribution to team culture. Dedication to continuous learning and supporting others through coaching and mentoring.

Why join us?

We offer flexible working options, competitive salary and benefits, generous leave entitlements and the chance to make a difference to Queenslanders. We value diversity and encourage applicants from all backgrounds to apply.

Mandatory Requirements

Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.

Please refer to the attached role description and applicant guide for instructions and guidance prior to submitting your application.

Applications to remain current for 12 months

Occupational group Customer Service/Call centre

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Queensland Government team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

- Leading and supporting the team
- ️ Coordinating coaching activities
- Monitoring performance

Key Strengths

- Team leadership
- Coaching and mentoring
- Collaboration
- Continuous improvement

A Final Note: This is a role with Queensland Government not with Hatch.

📌 Team Leader (Brisbane)
🏢 Queensland Government
📍 Brisbane