This is a Front Office Team Leader role with Accor Hotels based in Sydney, NSW, AU
== Accor Hotels ==

Role Seniority - junior, mid level

More about the Front Office Team Leader role at Accor Hotels

Company Description Accor's Ibis Sydney Thornleigh are seeking a highly motivated and customer-focused Front Office Team Leader to oversee daily front desk operations and ensure an exceptional guest experience. You will play a key role in leading and motivating the front office team, maintaining smooth operations, and upholding service excellence. A great opportunity for that exceptional individual who wants to get some thorough hands on experience in the different moving parts of a hotel and set the foundations for a successful career in hotels. The Ibis Sydney Thornleigh offers potential candidates an opportunity to work in a thriving team, with a family vibe, a great environment to learn, grow and develop. Job Description Working across both Reception and Food & Beverage outlet Supervise, train, and support front office staff to deliver outstanding customer service. Oversee daily operations of the reception/front desk area. Manage check-in, check-out, reservations, and guest inquiries efficiently. Handle customer complaints and resolve issues promptly and professionally. Monitor staff performance and provide feedback to encourage development. Ensure compliance with company policies, health & safety, and operational standards. Be an advocate of ALL: Accor’s loyalty program to non members Qualifications Previous experience in a front office, reception,



or customer service supervisory role preferred, but not essential. Amazing work ethic, positive attitude and insatiable desire to learn. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Professional appearance and a welcoming personality. Ability to handle pressure, multitask, and problem-solve effectively. Flexibility to work shifts including nights, weekends, and holidays as required. RSA Additional Information What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage, Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning recent things all the time and the Accor Hotels team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

- ‍ Supervising front office staff
- Overseeing daily operations
- Handling guest inquiries

Key Strengths

- Customer service
- Leadership
- Multitasking
- ️ Problem-solving
- Communication
- ⏰ Flexibility

A Final Note: This is a role with Accor Hotels not with Hatch.

📌 Front Office Team Leader (Sydney)
🏢 Accor Hotels
📍 Sydney