About the Role

We are seeking an experienced and motivated Practice Manager to oversee the daily operations of a well-established medical centre in Gymea. Reporting to the Director of Operations, you will play a key leadership role in managing the administrative and operational functions of the practice while supporting our team of healthcare professionals to deliver exceptional patient care.

This role requires a balance of operational efficiency, people leadership, financial management, and patient-focused service delivery. You’ll be part of a collaborative and professional environment that values initiative, continuous improvement, and compassionate care.

Key Responsibilities

- Practice Operations & Planning

- Oversee the smooth day-to-day running of the medical practice.

- Develop and implement business goals and strategies in consultation with management.

- Prepare budgets, monitor performance, and report on key outcomes.

- Identify areas for operational improvement and implement solutions.

Human Resources & Team Leadership

- Recruit, train, and supervise administrative staff to ensure high performance and professional growth.

- Provide leadership and direction to foster teamwork, accountability, and positive workplace culture.

- Manage payroll, rosters, and staff performance reviews.

- Resolve workplace issues with fairness and professionalism.

Financial & Business Management

- Maintain accurate financial records, including debtors, creditors, and general ledger.

- Ensure compliance with all financial, taxation, and reporting requirements.

- Work with the finance team to prepare financial statements and manage budgets.

- Contribute to business development and patient growth initiatives.

Compliance & Quality Systems

- Ensure the practice operates in full compliance with relevant legislation and standards (including privacy, employment law, infection control, and workplace safety).

- Maintain accreditation standards and update quality systems as required.





- Oversee Cold Chain Management and Infection Control protocols.

- Liaise with internal and external stakeholders to ensure best practice standards are maintained.

Technology & Equipment

- Coordinate maintenance and upgrades of IT systems and clinical equipment.

- Liaise with suppliers and IT support providers to resolve issues promptly.

Patient Service & Communication

- Promote a patient-centred culture and ensure a high standard of customer service.

- Handle patient feedback and complaints with professionalism and empathy.

- Represent the practice positively with patients, staff, and the local community.

Requirements

- Proven management and leadership experience in a healthcare or medical practice setting (minimum 1–2 years).

- Strong business acumen and understanding of healthcare operations.

- Excellent interpersonal, communication, and problem-solving skills.

- Demonstrated ability to work autonomously and collaboratively.

- High attention to detail and commitment to continuous improvement.

- Sound computer literacy, including Microsoft Office (Word, Excel) and medical software systems.

- Understanding of privacy, infection control, and accreditation processes.

Desirable Qualifications:

- Formal training or certification in Practice Management, Business Administration, or Health Administration.

- Membership with the Australian Association of Practice Management (AAPM).

- CPR/Triage or infection control training.

- Experience with Medicare, health funds, and clinical software systems.

Benefits

- Competitive salary plus performance-based incentives.

- Supportive operational and clinical team environment.

- Professional development and training opportunities.

- Long-term career growth within a reliable and respected healthcare organisation.

- Recognition and reward for outstanding performance.

Hours of Work

- Full-time permanent position (average 77.5 hours per fortnight).

- Some flexibility may be required to meet operational needs.

- Breaks: 30-minute lunch and two 10-minute breaks per day, taken in rotation to ensure continuity of patient care.

📌 Practice Manager (Gymea)
🏢 Hiring4Health
📍 Gymea