Job Title: UX Researcher

Type - Contract

Location - Remote

Roles and Responsibilities:

- Plan, design, and execute comprehensive qualitative and quantitative user research studies, including usability testing, user interviews, surveys, and ethnographic research.
- Utilize Qualtrics for advanced survey design and data collection, and leverage Dovetail for research data synthesis and analysis.
- Develop detailed User Journey Mapping to visualize user interactions and identify pain points and opportunities for improvement.
- Collaborate with cross-functional teams to define research goals, develop research plans, and prioritize user experience enhancements aligned with enterprise-level requirements.
- Present research findings clearly and persuasively to stakeholders through detailed reports, presentations, and interactive workshops.
- Advocate for the user by ensuring that research insights are integrated effectively throughout the product development lifecycle.
- Manage research logistics including participant recruitment, scheduling, and compliance with ethical standards.
- Employ Figma or other wireframing tools to support design teams by creating low-fidelity prototypes and wireframes that reflect research insights.
- Apply your experience with Salesforce platforms to understand and improve user interactions within CRM and enterprise environments.
- Stay up-to-date with the latest UX research methodologies, tools,



and industry trends to continuously enhance research quality and impact.

- Qualifications:

- Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Design, or a related discipline.
- 5 to 7 years of proven UX research experience, preferably within banking or financial services, and exposure to enterprise-level environments.
- Solid expertise in user-centered design principles, research methodologies, and data analysis.
- Demonstrated ability to conduct user research that drives actionable insights and measurable product improvements.
- Excellent analytical, problem-solving, and communication skills, with the ability to collaborate effectively in agile, cross-functional teams.
- Prior experience working with or within Salesforce ecosystems is highly desirable.

- Tools and Technologies:

- Proficiency in Qualtrics for survey creation and data collection.
- Skilled in Dovetail for qualitative data analysis and research repository management.
- Experienced in Figma or equivalent wireframing/prototyping tools for translating research insights into design concepts.
- Strong command of User Journey Mapping techniques to illustrate user experiences and identify UX opportunities.
- Familiarity with enterprise platforms such as Salesforce to understand complex user workflows.
- Comfortable using collaboration and project management tools like JIRA, Confluence, or Trello.

📌 Researcher (Australia)
🏢 Hyqoo
📍 Australia