Senior Loan Operations Officer | Onshore, Sydney

Auto swift finance is a fast-growing automotive finance lender looking for a Senior Loan Operations Officer to provide onshore operational leadership across our Manila-based Loan Servicing, Collections, Payments, Hardship, and Credit Assessment teams.

This is a hands-on, senior operational role for someone who already knows lending operations inside out — no ramp-up training required.

What you'll do:

? Act as the onshore coverage point for our Senior Operations Manager and Credit Assessment Manager during leave, peak periods, or escalations

? Oversee daily arrears, payments, and servicing dashboards; action queues per SOP and monitor SLA performance

? Process payments and disbursements of approved loans

? Support Manila credit assessors with documentation checks, verification, and fraud flagging

? Coach and guide Manila team leads on SOPs and workflow standards; support onboarding and succession planning

? Act as an onshore escalation point for complex cases, IDR,



payment disputes, hardship, and credit exceptions

? Coordinate with Compliance on disputes and AFSA matters; maintain accurate records in Bizcore and Zoho

What you'll bring:

✅ 3+ years' hands-on operations experience in a lending or consumer credit business (servicing, collections, payments, hardship, or credit assessment)

✅ Practical experience with loan management systems such as Bizcore, Zoho, or equivalent

✅ Solid understanding of NCCP, ASIC collections guidelines, hardship obligations, and credit risk principles

✅ Calm, transparent communicator, confident supporting offshore teams and handling escalations

✅ Structured, detail-oriented, and ready to step into leadership responsibilities

? Onshore, Australia

? Supporting our Manila operations team

Interested? Apply now or reach out to learn more.

📌 Senior Loan Operations Officer (Sydney)
🏢 AutoSwift
📍 Sydney