Join the Team at Adica Insurance

Where people come first and possibilities follow.

About the Opportunity

At Adica Insurance, we're committed to delivering exceptional customer experiences when it matters most. We're looking for an experienced Senior Motor Assessor to join our Melbourne-based team and play a key role in supporting our assessing function across the Southern Region.

This is a hybrid role that combines both on-road and digital assessing, while also providing technical leadership and support to a team of assessors. Reporting to the Assessing Team Manager - Southern Region, you'll use your industry expertise to drive quality outcomes, build capability within the team, and ensure repairs are completed safely, efficiently, and to the highest standard.

If you're a skilled motor assessor who enjoys mentoring others, resolving complex matters, and making a meaningful impact on customer outcomes, we'd love to hear from you.

The Role

As a Senior Motor Assessor, you'll be a trusted technical expert and escalation point for the assessing team. You'll provide coaching and guidance to support assessor development while managing a mix of digital and physical vehicle assessments.

Key responsibilities include

- Providing technical support, coaching and mentoring to motor assessors to build capability and consistency across the team.
- Acting as the primary escalation point for complex assessing matters and technical enquiries.
- Supporting Assessing Team Managers with complex customer complaints and claim resolutions.
- Conducting vehicle assessments through both digital platforms and physical inspections.
- Determining repair methodology, repair costs and total loss outcomes in line with company and industry standards.
- Establishing market values for total loss claims and ensuring compliance with salvage and Written-Off Vehicle Register requirements.
- Reviewing third-party demands and providing recommendations on claim liability and reasonableness.
- Managing customer and repairer enquiries to ensure a positive claims experience.
- Monitoring repair progress and quality standards to achieve timely and effective claim outcomes.
- Assisting during Catastrophic Weather Events,



including occasional interstate travel when required.

About You

We're looking for a highly experienced motor assessing professional who combines strong technical expertise with a customer-focused approach and a passion for supporting others.

To be successful in this role, you'll bring:

- Code Approved Assessor status through one of the following:
- 5 years' experience as a panel beater, spray painter or motor mechanic; or
- 7 years' experience as a motor insurance assessor; or
- Certificate IV in Vehicle Loss Assessing.

- Demonstrated experience assessing motor vehicle damage and preparing accurate repair estimates.
- Strong technical knowledge of vehicle repair methods, industry standards and assessing practices.
- Experience providing guidance, coaching or technical support to others.
- Excellent communication and stakeholder management skills, with the ability to build strong relationships with customers, repairers and colleagues.
- Robust problem-solving skills and sound judgement when managing complex claims matters.
- The ability to work autonomously while contributing positively to a collaborative team environment.
- A current and unrestricted driver's licence.

Experience using Estimage (Stelvio) and Microsoft Excel will be highly regarded.

Why You'll Love Working at Adica

At Adica, people are our greatest asset, and we're committed to creating an environment where you can thrive. Recognised as an Employer of Choice, celebrating our commitment to culture, flexibility, and people-first values. Some of the benefits you'll enjoy include:

- Big discounts on car insurance for you and your family.
- 14 weeks Paid Parental Leave for all parents, plus superannuation on both paid and unpaid leave (up to 52 weeks).




- Quarterly Wellbeing Leave days and the ability to swap Public Holidays.
- A supportive Wellbeing Program and year-round employee events.
- Recognition Programs through monthly awards and the annual Excellence Awards.
- Strong culture of internal progression and career development
- Access to the Go1 learning platform with thousands of courses
- Leadership development programs in partnership with Hello Monday to support and empower your growth as a leader
- Hybrid working model- the best of both worlds.
- Employee Assistance Program (EAP) – free, 24/7 support for you and your family.
- Be part of community initiatives, fundraising drives, and volunteer events throughout the year
- And more because your wellbeing matters to us.

Who We Are

Adica Insurance is an Australian-operated and regulated general insurer, backed by the global strength of the MS&AD; Insurance Group, one of the world's top 20 insurance and financial services groups.

Adica exists to make insurance more human, more helpful, more transparent, and more empowering for our customers. We support our people with the same care and clarity. Together, we're creating a workplace where people thrive, teams collaborate, and customers feel truly supported.

What to Expect from Us

We aim to make the recruitment process as smooth and respectful of your time as possible.

Once you apply, our Talent Team will review your application. If your experience aligns with the role, we'll be in touch for an initial phone conversation to get to know you better. From there, the process usually includes two interviews with our team.

Throughout the process, we'll keep you informed and provide timely updates because we know how important clarity is when you are job hunting.

Accessibility & Support

If you require any adjustments during the recruitment process, please let your recruiting contact know when they first reach out. We're committed to creating an inclusive experience for everyone.

Ready to join a company where people come first and possibilities follow? Apply now, we'd love to hear from you.

Recruitment is being managed in-house. No agency contact, please.

📌 Senior Motor Assessor (Melbourne)
🏢 Adica Insurance
📍 Melbourne