Salary

- __vacancyopjusttionswidget.opt-Department __ Customer Service
- __vacancyopjusttionswidget.opt-Job Type__ Full-time

__jobinformationwidget.freetext.LocationText__ Campbellfield, Victoria, Australia

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Rentokil is looking for an organised Service Planner with strong administrative and communication skills to join the team in Campbellfield on a full-time basis.

At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

The Core Responsibilities In This Role Include:

- Organisation and scheduling of regular field service activities in Hygiene
- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
- Organise installations and jobs for completion within divisional time frames and expectations
- Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
- Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
- Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
- Maintain reporting spreadsheets within timeframes

The Ideal Candidate Will Have:

- Excellent phone etiquette
- Strong written and verbal communication skills
- Strong computer skills
- Ability to give clear instructions
- Strong collaboration skills
- Strong time management skills
- Previous experience in a similar role, or fast-paced office environment

Advantages Of Being Part Of The Rentokil Initial Team:

- Working for the world’s largest pest control company
- Mobile phone
- Employee cash incentive programs & bonuses
- Comprehensive induction and training
- Access to employee assistance program, for you and your family
- Ongoing learning and development
- Career Progression, many of our employees have expanded into other roles across the company
- and more

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks. If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch!

Employees Testimonial -

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

“The onboarding and training I’ve received has been amazing.”

- At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

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📌 Service Planner | Campbellfield (Melbourne)
🏢 RENTOKIL INITIAL ASIA PACIFIC
📍 Melbourne