- Armadillo was globally certified as a Great Place to Work in 2026
- Our business is growing! Exciting time to join an energetic, friendly and purpose-led team.
- Located in the exciting James Street precinct, QLD.

About Us

Armadillo is a truly sustainable company - for the valuable of the world we live in and all who journey with us. Our rugs lie lightly on this earth. Founded in 2009 we are an Australian-born company, with showrooms in Sydney, Melbourne, Brisbane, Adelaide, Los Angeles, New York, San Francisco and Dallas.

Our rugs are handcrafted by artisans in India and Nepal using natural materials and energy-efficient processes, designed to counteract today's throwaway culture and stand the test of time. As a certified B Corp, we are part of a global community of businesses working together to benefit people and the planet.

About the Opportunity The Showroom Consultant and Trade Sales Support position is perfectly suited to a sales qualified who is eager to expand their skill sets across both retail and trade departments.

The Showroom

Consultant & Trade Sales Support plays a pivotal role in delivering an exceptional customer experience while providing comprehensive operational and administrative support to the Trade Sales team. This diverse position is responsible for the smooth day-to-day running of the Brisbane showroom, ensuring a premium brand experience for both retail and trade clients.

Showroom Sales & Customer Service.

- Manage the day-to-day operations, presentation standards, performance, and retail sales activities of the Brisbane Showroom, ensuring a premium client experience that reflects the Armadillo brand.
- Welcome and engage retail and trade clients, providing expert product knowledge, design advice,



and product presentations while guiding customers through their purchasing journey.
- Act as the first point of contact for showroom enquiries across all channels, responding promptly to enquiries, preparing quotations, and proactively following up opportunities.
- Maintain showroom operations, including sampling processes, deliveries, after-sales support, and general administrative requirements.
- Support local showroom events, presentations, training sessions, and community engagement activities, acting as a professional ambassador for the Armadillo brand.
- Prepare quotations and proactively follow up enquiries to maximise conversion opportunities.
- Provide responsive and professional after-sales service to ensure ongoing client satisfaction.

Trade Sales Support

- Provide comprehensive operational and administrative support to Trade Account Managers across Queensland, Western Australia, and Asia to help achieve sales objectives and deliver exceptional client service.
- Support the management of trade accounts and projects through effective coordination of quotations, orders, samples, returns, client communications, and sales administration.
- Monitor orders, invoicing, payment follow-ups, and claims, working closely with internal teams to ensure timely resolution and a seamless customer experience.




- Maintain accurate customer records, assist with account reviews, and contribute to reporting and sales process improvements.
- Build strong relationships with key trade clients and stakeholders, ensuring continuity of communication and professional representation of the Armadillo brand.
- Support showroom presentations, events, client meetings, showroom tours, and the rug loan program in partnership with Sales and Marketing teams.

About You

- Prior related professional experience within sales or customer service and a keen eye for design and aesthetics.
- Prior experience in the Architecture and/or Design or furniture industry is preferred however not required.
- A proven track record of achieving sales targets and exceptional customer service skills to drive Armadillo's growth.
- Always enthusiastic and forward-thinking - keen to roll up your sleeves and jump straight in.
- Frequently use your initiative to think about current ways to approach tasks. You are a natural problem solver and hold yourself accountable to your responsibilities.
- Team player - you know how to achieve a better result by working collaboratively.
- Proficiency with sales systems and reporting tools; detail-oriented and highly accurate.
- Knowledge of the interior design industry, trade sales, or showroom operations preferred.
- Adaptability and problem-solving skills in a fast-paced, client-driven environment

How to Apply

We are an Equal Employment Opportunity company and therefore we encourage all candidates to apply. Please submit your application via LinkedIn or send queries to [email protected]. Please ensure you provide your resume.

📌 Showroom Consultant and Trade Sales Support (Brisbane)
🏢 Armadillo
📍 Brisbane