Senior Coordinator

- Temporary through 2 April 2027
- DCS Clerk Grade 9/10 - Package includes base salary ($129,464 to $142,665) plus superannuation and annual leave leading.
- Sydney CBD or Bathurst location - hybrid working conditions and a 50% office presence required.

About the role:
Cyber Security NSW, Commercial & Business Operations team has a temporary chance for a Senior Coordinator to join the team.

We are seeking a proactive and experienced operator to provide leadership and high-level business support across Cyber Security NSW, ensuring the efficient operation of the branch.

The Senior Coordinator is responsible for delivering high‑quality advice, guidance, and support across operational functions, strategies and policies to drive effectiveness and efficiency in the achievement of strategic and operational objectives.

To learn more about the role please review the Role Description or contact the Hiring Manager via [email protected].

About you:

- High level organisational and time management skills
Ability to work independently and proactively manage multiple tasks within deadlines. Demonstrated capability to adapt quickly in a dynamic environment and maintain strong attention to detail while supporting a high volume of operational requests.
- Leadership and coordination of business operations and system-related activities
Experience coordinating workloads, managing competing priorities and providing guidance to stakeholders to ensure effective delivery of business operations. Ability to lead small project teams, oversee system improvements, and contribute to policy and process development to optimise ERP usage.
- Customer & Stakeholder Communication
Excellent interpersonal and communication skills, with the ability to build effective relationships, collaborate with technical and non‑technical stakeholders, and translate system requirements into clear guidance for users. Experience preparing documentation, training materials and reports for diverse audiences.
- Strong analytical, problem-solving and data management skills
Highly developed skills in analysing system behaviour, identifying issues, diagnosing root causes and implementing effective solutions. Demonstrated ability to interpret complex data, prepare insights and ensure data integrity to support informed decision-making and operational efficiency.
- Contribution to continuous improvement and change initiatives
Demonstrated experience supporting or leading process improvements, system upgrades, change management activities and optimisation programs to enhance operational effectiveness. Ability to identify opportunities for improved system functionality and streamlined business processes.
- Business system administration and support
Proven ability to manage, maintain and support complex system applications including troubleshooting, user support, workflow configuration, automation,



data validation and system enhancement activities. Experience ensuring accuracy and performance while supporting business processes across finance, procurement, HR or other related functions.

Essential requirements

- Can manage competing priorities, budgets, and timelines using structured project management methodologies.
- Are skilled in managing stakeholder expectations, facilitating collaboration, and resolving conflicts to achieve shared outcomes.
- Have proven experience in fostering a positive and inclusive team culture, mentoring staff, and managing performance.
- Related tertiary qualifications or equivalent professional experience.
- Must be an Australian Citizen with an ability to obtain and maintain a NV1 level security clearance, and willingness to undergo a criminal history and identity verification and ongoing probity checks as a condition of employment.

About the team

Office of the Chief Cyber Security Officer
The Office of the Chief Cyber Security Officer provides administrative and communications support for Cyber Security NSW to enable the coordinated delivery of organisational objectives. The team ensures risk is appropriately managed through oversight of the commercial and business activities for the organisation and provides high-level executive assistance to the NSW Chief Cyber Security Officer.

Why join us?

- Flexible working: We offer a broad range of flexible working arrangements.
- Career development: Ongoing learning and development opportunities through expert-led sessions, online training and career development opportunities.
- Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.
- Wellbeing support: access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.
- Inclusive culture: staff led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.
- Leave entitlements: Four weeks annual leave and paid sick leave, carer’s leave, and long service leave.

How to apply
Please click ‘Apply Online’ and submit your application with:

- A resume (max four pages) detailing relevant knowledge, skills and experience.
- A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.

Submissions that have not followed the above or that are submitted via email will not be considered.

About Cyber Security NSW




Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.

Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service. Learn more about Our Vision and Cyber Security NSW.

ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response. With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Learn more about ID Support NSW and help shape how identities are protected and remediated in NSW.

Additional information

- Talent pool: A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
- Reasonable adjustments: The selection process will include assessment techniques to determine your suitability. For questions relating to the process, assistance with your application or the request of a reasonable adjustments please contact the Talent Acquisition Team at [email protected].

Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Amy Vierboom via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 10th March 2026 @ 10.59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Coordinator (Australia)
🏢 Nsw Government
📍 Australia