Council is seeking a Customer & Business Support Officer (Permit Authority) and/or Customer & Business Support Officer (Building & Plumbing) to join our Customer & Business Support team. We are open to full-time or part time arrangements and welcome applications from experienced Permit Authority officers as well as those looking to further develop their Building & Plumbing administration knowledge.

ABOUT THE ROLE…
Provide professional customer service and administrative support within Council’s Building & Plumbing teams.
– Process and coordinate building and plumbing applications in accordance with the Building Act 2016.
– Assist customers by providing advice and responding to enquiries relating to building and plumbing matters.
– Ensure statutory timeframes are met through accurate application tracking and record management.
– Investigate and assist in resolving compliance matters and regulatory enquiries.
– Level 5 – Permit Authority: Undertake Permit Authority functions, including assessing applications, exercising statutory responsibilities and compliance activities under the Building Act 2016.
– Level 4 – Building & Plumbing: Provide administration and support for building and plumbing applications, compliance processes and customer requests.

ABOUT YOU…
– Experience in administration, customer service or regulatory services, ideally within a local government or building environment.




– Knowledge of the Building Act 2016 or a willingness to develop this expertise.
– The ability to interpret legislation, policies and procedures and apply them accurately.
– Strong organisational skills with the ability to manage statutory timeframes and competing deadlines.
– For the Level 5 Permit Authority role, demonstrated experience or qualifications relevant to undertaking Permit Authority functions and statutory decision-making.

ADDITIONAL INFORMATION…
Direct enquiries: Rhiannon Bullock, Customer & Business Support Coordinator – 6269 0073 or 0417 889 ***.

Salary: The successful applicant will be appointed at either Level 4 ($74,763.09 - $79,977.46) or Level 5 ($80,906.05 - $87,691.87) pro-rata, depending on their qualifications, skills and relevant experience.

Job Type: Full-Time and Part-Time opportunities available. To be negotiated with successful applicant.

HOW TO APPLY…
Please email your Cover Letter, Resume & Selection Criteria outlining your relevant experience and why you are the ideal candidate for this position to ***********@sorell.tas.gov.au.

For a copy of the Information Pack, including Position Description and Selection Criteria please go to www.sorell.tas.gov.au

Applications close: 9am Monday 3 August 2026.
Unfortunately, only successful applicants progressing to interview stage will be contacted.

📌 CUSTOMER & BUSINESS SUPPORT OFFICER (PERMIT AUTHORITY) OR (BUILDING & PLUMBING)
🏢 Sorell Council
📍 Sorell