Telecommunicate is hiring #Training_Specialist Work location: Maadi
Key Responsibilities • Conduct new hire onboarding and induction training programs. • Deliver process, product, customer service, sales, and soft skills training. • Assess training needs through performance analysis and stakeholder feedback. • Monitor trainee performance during nesting and provide coaching support. • Conduct refresher training sessions based on quality and performance gaps. • Evaluate training effectiveness using assessments, KPIs, and feedback reports. • Maintain training records, attendance, and performance reports. • Collaborate with Operations, Quality, and HR teams to align training objectives. • Support continuous improvement initiatives and process updates.



• Ensure compliance with company policies, client requirements, and operational standards.
Qualifications
• 1 – 2 years of experience in training within the BPO/Call Center industry. • Excellent presentation and facilitation skills. • Strong communication skills in English (spoken and written). • Proficiency in Microsoft Office applications (PowerPoint, Excel, Word). • Strong coaching, mentoring, and interpersonal skills. • Ability to work in a fast-paced and target-driven setting.

📌 Training Specialist (BPO) (Cairns)
🏢 Telecommunicate
📍 Cairns