About BLANC

BLANC is an award-winning cosmetic and skin clinic known for our subtle, discreet, and highly personalised approach to aesthetics. We provide advanced skin treatments, cosmetic aesthetics, body sculpting, and luxurious facial experiences—focused on natural-looking results and world-class care.

Key Responsibilities

- Independently lead clinic operations as the operational owner of day-to-day performance and service delivery

- Manage the whole clinic team (front-of-house and clinical) to improve workflow efficiency, service consistency, and team execution

- Improve accountability and efficiency within the team through clear standards, performance routines, and practical process improvements

- Own clinic capacity management to protect client experience and clinician time (without being responsible for individual patient scheduling)

- Responsible for People and Culture, including team performance management, coaching, capability uplift, and maintaining a high-trust, high-standard culture

- Recruit, select, onboard, and develop appropriate staff to scale the clinic and meet demand

- Support roster planning and operational communication to ensure stability, coverage, and delivery readiness

- Provide leadership escalation support and handle client enquiries and concerns with professionalism, calm, and discretion

- Maintain clinic presentation, cleanliness, and premium brand standards

- Ensure operational governance: clinic policies, procedures, and compliance practices are followed consistently

- Liaise with brand representatives to arrange professional development opportunities for the team and support structured training pathways





- Contribute to operational planning and growth initiatives in partnership with the owner and director

Commercial and Financial Accountability (P&L;)

- Drive revenue generation and operational levers that improve conversion, retention, and treatment journey outcomes

- Own budgets and cost control across clinic operations

- Provide full P&L; accountability for clinic operational financial performance and efficiency

- Monitor performance, identify leakage, implement corrective actions, and drive continuous improvement in financial and operational results

- Ensure operational decisions balance quality of service, productivity, and profitability

About You

You are an autonomous, end-to-end operations leader with a solid track record of improving systems, strengthening governance, and delivering measurable performance outcomes. You bring executive-level people leadership, can scale teams through hiring and capability uplift, and hold strong financial discipline with clear ownership of P&L.;

You are commercially minded, structured, and confident making operational decisions that drive both service excellence and financial results, while maintaining a premium client experience and a respectful, accountable team culture.

What We Are Looking For

- Demonstrated experience in operations management, practice or clinic management, or senior service leadership with full operational accountability





- Proven ability to lead and coordinate the whole team end-to-end to improve workflow efficiency and service consistency

- Strong autonomy: comfortable operating with freedom to make decisions and deliver results without close supervision

- Track record of improving accountability, processes, governance, and operational efficiency

- Strong people leadership capability including coaching, performance expectations, workforce capability uplift, and culture leadership

- Proven recruitment and scaling experience: identifying capability gaps, hiring appropriately, and building team capacity

- Financial leadership capability: revenue drivers, budgeting, cost control, and practical P&L; ownership

- Excellent communication skills and premium standards in stakeholder and client interactions

Key Selection Criteria

- Evidence of independent, end-to-end accountability for operational performance in a clinic or comparable service environment

- Proven ability to improve accountability and efficiency across teams through systems and performance routines

- Demonstrated recruitment and workforce scaling capability

- Robust governance and compliance mindset translated into practical clinic operations

- Clear P&L; and financial discipline experience: driving revenue, managing budgets, and controlling costs

- People and Culture leadership capability, including performance coaching and capability development

- Discreet, calm, and professional leadership with consistent premium client outcomes

Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for BLANC.

📌 Operations Manager (FULL TIME) (Perth)
🏢 BLANC SKIN
📍 Perth