At Majestic Hotels & Apartments, we pride ourselves on delivering genuine hospitality and memorable guest experiences. As South Australia's largest boutique, locally owned and operated accommodation group, we operate six unique properties across Adelaide, North Adelaide and regional South Australia.
We are currently seeking friendly, professional and customer-focused Guest Service Agents to join our Front Office team across our North Adelaide and CBD locations.
This is a fantastic opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and takes pride in delivering exceptional service. As one of the first points of contact for our guests, you will play a key role in creating positive and memorable experiences from arrival through to departure.
Working alongside an experienced and supportive team, you will be empowered to take ownership of your role while developing your skills within a respected South Australian hospitality business.
Reporting to the Rooms Division Manager, your main responsibilities will include:
Duties:
- Providing a warm, efficient and professional check-in and check-out experience
- Delivering concierge services and local recommendations to guests
- Promoting Majestic Hotels & Apartments products and services
- Managing incoming calls and guest enquiries
- Processing accommodation reservations accurately and efficiently
- Allocating guest rooms on a daily basis
- Valet parking guest vehicles
- Processing cash and payments in accordance with company procedures
- Assisting with a variety of Front Office and administrative tasks
We are looking for someone who:
- Has a genuine passion for customer service and hospitality
- Enjoys building positive relationships with guests and colleagues
- Thrives in a busy environment and can effectively manage multiple priorities
- Demonstrates excellent attention to detail
- Is confident working both independently and as part of a team
- Communicates professionally and effectively
- Has previous experience in a similar customer service or hospitality role (highly desirable)
- Has experience using Opera PMS or a similar property management system (highly desirable)
- Holds a current Australian Driver's Licence (essential)
In return for your energy and hard work, we offer you:
- A supportive and collaborative team setting
- A culture that values empowerment, accountability and continuous improvement
- Opportunities to learn and grow within a successful hospitality group
- Employee discounts across a range of retail brands throughout Australia
This position works across a 7-day rotating roster.
If you're passionate about hospitality and would like to be part of a team that genuinely cares about its guests and each other, we'd love to hear from you.
Apply now and start your journey with Majestic Hotels & Apartments.
Please note that only shortlisted candidates will be contacted.