Assistant Guest Services Manager

Perth’s Outback Splash is seeking a confident, hands-on leader to join our Team as Assistant Guest Services Manager.

This is a full-time role for someone who enjoys leading from the front, supporting a busy operational Team and creating positive experiences for Guests.

You will work closely with the Guest Experience and Merchandising Manager to support the daily operation of Guest Services, including admissions, Team supervision, training, merchandise, group bookings and Guest enquiries.

This is not a desk-only management role. You will be visible across the park, supporting the Team, solving problems and stepping into front-line operational duties.

About the role

The Assistant Guest Services Manager plays an important role in ensuring daily operations are safe, organised and welcoming.

Your responsibilities will include:

- Supervising Guest Services Supervisors and casual Team members

- Supporting daily rosters and adjusting Team as required

- Coaching, training and developing Team members

- Completing opening, closing and daily operational procedures

- Responding to Guest enquiries, feedback and complaints

- Coordinating group bookings and functions

- Supporting admissions, point-of-sale and in-park booking systems

- Assisting with merchandise ordering, stock control and presentation

- Monitoring sales performance and working towards operational targets

- Supporting first aid (training provided), incidents and emergency response procedures

- Working closely with other operational departments across the park

- During the park’s winter closure, the role may also provide occasional support with light presentation, upkeep and general park duties as required.

The role requires someone who can balance Team leadership, Guest service, administration and practical operational support.

About you





You may currently be working as a supervisor, Team leader, duty manager or assistant manager within tourism, hospitality, leisure, retail, events or another busy Guest-facing setting.

You will ideally bring:

- Previous supervisory or leadership experience

- Strong Guest service and communication skills

- The confidence to provide explicit direction and hold standards

- Experience training, coaching or supporting Team members

- Good organisation and time management skills

- The ability to remain calm and make decisions in a busy environment

- Confidence handling Guest concerns and finding practical solutions

- The ability to work outdoors and remain active throughout the day

Experience with merchandise, group bookings, stock management, first aid or attraction operations would be highly regarded.

Most importantly, you will be someone who leads by example, supports the Team and genuinely enjoys helping Guests have a great day.

What we offer

- A permanent full-time leadership opportunity

- Starting salary of $70,000 plus superannuation

- Free onsite parking

- Complimentary park tickets and Team benefits

- Opportunities to develop your leadership and operational experience

- A seasonal working setting with a mix of busy operational periods and off-season planning and development

Weekend and public holiday work is a key part of the role during the park’s operating season.

About Perth’s Outback Splash

Perth’s Outback Splash is one of Western Australia’s leading family attractions, combining water slides, pools, children’s attractions, mini golf, and outdoor experiences.

Our culture is built around safety, family, fun, integrity, accountability and continuous improvement.

How to apply

Please submit your resume and a cover letter outlining your relevant experience and why you believe you would be a strong fit for the role.

Applications will be reviewed as they are received.

📌 Assistant Guest Services Manager | Outback Splash (Midland)
🏢 Funday Entertainment Group
📍 Midland