We are seeking a skilled and experienced Helpdesk Level 1-2 to assist the MGH group of companies with IT related matters. Have a willingness to learn and develop, ability to manage priorities in a busy environment.
Duties
- Responding to IT support queries via helpdesk, telephone, email, and face-to-face support.
- Troubleshooting and resolving daily hardware, software, and business application issues.
- Supporting users with Windows 10/11, Microsoft Office 365, desktops, laptops, and AV equipment.
- Installing, configuring, and maintaining Windows workstations, Active Directory, Group Policies, and Microsoft 365.
- Performing hardware installations, maintenance, upgrades, and minor repairs of IT equipment.
- Applying IT best practices,
escalating complex issues when required, and maintaining high customer service standards.
Skills & Experience
- Minimum 1–2 years’ experience in an IT support/helpdesk setting (Essential)
- Customer service experience and enjoy helping people with technology (Essential)
- Have post-secondary qualifications in IT / Cert IV in IT (Essential)
- Entry level technical knowledge of hardware peripherals (Essential)
- Entry-level technical knowledge of Windows operating Systems and MS Office (Essential)
- Have strong attention to detail and be methodical
📌 IT Helpdesk Level 1-2 (Rockingham)
🏢 Mayfield Group
📍 Rockingham
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