Mamu Health Service Limited (MHSL) is an Aboriginal Community Controlled Health Organisation committed to providing holistic, culturally safe, and community-driven services that strengthen the health and wellbeing of Aboriginal and Torres Strait Islander peoples.

We are seeking a motivated and dedicated Family Services Officer – Delegated Authority to join our Family Services team.

About the Role

The Family Services Officer – Delegated Authority plays a vital role in supporting Aboriginal and Torres Strait Islander children, families, guardians, and communities. Working under the Child Protection Act 1999, this role involves delegated decision-making, case coordination, and advocacy to ensure the safety, wellbeing, and stability of children and families.

This role requires a compassionate and community-focused individual who can work collaboratively within a culturally diverse team environment while respecting and supporting Aboriginal and Torres Strait Islander self-determination.

Key Responsibilities

- Deliver case coordination and family service plans that promote safety, stability, and long-term wellbeing.

- Work collaboratively with the Department of Child Safety and other key stakeholders.

- Undertake culturally responsive client assessments, intake processes, and case reviews.

- Support families and children with advocacy, access to services, and ongoing case work.

- Engage respectfully with community, ensuring cultural authority and protocols guide service delivery.

- Maintain accurate case notes, client data, and reporting in line with organisational requirements.

Selection Criteria





- Demonstrated knowledge of and respect for Aboriginal and Torres Strait Islander cultures, histories, and communities, with the ability to work in a culturally safe, responsive, and empowering way that supports family wellbeing.

- Demonstrated ability to provide case management, advocacy, and referral services to families, children, and young people within a child protection context.

- Strong interpersonal and communication skills, with the ability to consult, negotiate, and engage effectively with clients, families, and key stakeholders.

- Demonstrated ability to work collaboratively in a culturally diverse team and independently with minimal supervision, showing initiative and accountability.

- Good computer skills including proficiency with Microsoft 365 workplace and experience with other database systems.

- Certificate in Community Services, Diploma of Counselling, or equivalent work experience.

What We Offer

- An opportunity to contribute to positive outcomes for Aboriginal and Torres Strait Islander children and families.

- A supportive and culturally safe working environment.

- Ongoing training and professional development opportunities.

- Competitive salary and benefits in line with skills and experience

How to Apply

If you’re passionate about supporting Aboriginal and Torres Strait Islander families and want to be part of a caring, community-focused organisation, we’d love to hear from you.

Please send your resume and a cover letter addressing the Selection Criteria section to **@mamuhsl.org.au by Friday 31st July 2026

To view the full Position Description, visit our website at www.mamuhsl.org.au.

📌 Family Services Officer - Delegated Authority (Cairns)
🏢 Mamu Health Services
📍 Cairns