Technology Consultant – Seek Advertisement 26.04

Role: Technology Consultant

Employment Type: Full-Time Permanent

Salary: $71K to 74K + Super + Salary packaging Perks (up to $15,899 tax-free per FBT year)

Our STAR Values

Sustainable, Transformational, Accountable, Respectful

About TADWA

TADWA is a highly regarded not-for-profit organisation on a mission to improve the lives of seniors and people with disabilities. We support our customers to live more independently by adapting their homes and vehicles, developing and customising assistive technologies, and helping them connect with the digital world. We’re passionate about delivering exceptional, caring, and practical solutions that make a real difference.

About the Role

Are you a hands-on technology professional who enjoys solving problems, building computers, supporting customers, and working with the latest technology? Do you want a role where your technical skills have a genuine social impact?

TADWA is seeking a motivated Technology Consultant to join our Technology and Computer Services (TACS) team. This is a varied role combining technical support, computer builds and repairs, customer service, and assistive technology in a purpose-driven organisation that supports older people and people living with disability.

Key Responsibilities

Working closely with the TACS Manager and Senior Technology Consultants, you'll be involved in the below.

Workshop Support

- Collection of equipment (15kg) such as large servers, networking, large UPS, large printers.

- Stacking and unpacking equipment in a standard van with low space.

- Maintaining our technology workshop, build room, warehouse and inventory.

- Assisting with technology donations, recycling and stock management.





Sales and Administration Support

- Maintaining multiple Sales Channels including online, reseller, and retail.

- Maintaining accurate records, documentation and customer information.

- Performing technology sales including face-to-face sales.

- Contributing to marketing initiatives, reseller relationships and new service opportunities.

- Assisting customers with technology purchases, upgrades and refurbished devices.

- Supporting volunteers and junior team members through coaching and training.

Technical Support

- Building, configuring and repairing desktop computers, laptops and other technology devices.

- Providing remote and onsite technical support to home users and small businesses.

- Supporting Assistive Technology services, including NDIS and Support at Home participants.

- Building and supporting Alert Devices and providing user training.

- Assisting with helpdesk operations and customer enquiries.

About You

You'll ideally bring:

- A minimum of 2 years' experience in retail, business, online or technical computer sales or Helpdesk technical support.

- Qualifications in Information Technology, Computer Science, or a related field, or equivalent TAFE qualifications and/or industry recognised IT certifications.

- Experience supporting home users and small businesses with IT issues.





- Strong troubleshooting skills across Windows hardware and software.

- Experience building, repairing and configuring computers and related devices.

- Experience selling or recommending computers, tablets, smartphones or other technology products.

- Excellent communication skills with the ability to explain technical concepts in plain language.

- The physical capability to safely lift and carry stock items of up to 15kg in a standard van.

- Strong organisational skills and the ability to manage competing priorities.

- A proactive approach with the ability to work independently and as part of a collaborative team.

- A current WA Driver’s License.

Desirable

- Experience supporting seniors and people with disability.

- Forklift Licence

Why Join TADWA?

- Purpose-driven work – Make a real, positive impact in people’s lives

- Values-led culture – Join a team that lives its values every day

- Salary packaging – Access up to $15,899 tax-free on everyday expenses

- Free on-site parking – Convenient and cost-effective parking available at our office

- Employee Discounts and Rewards – Enjoy Savings on a wide range of leading brands, retailers, and services.

- Employee Assistance Program – Free, confidential support for you and your family

- Supportive Team Environment – Celebrate wins and grow together

Ready to Dive in?

To be considered for this position; please click “APPLY” and submit your resume and cover letter outlining your suitability for the role.

For further information about the role, please contact our Technology and Computing Manager, on 9379 7400. To learn more about who we are and what we do, visit our website: https://tadwa.org.au/

📌 Technology Consultant (Midland)
🏢 TADWA
📍 Midland