Join the Mamasan Team

Mamasan has been a Gold Coast institution for over a decade, awarded, respected, and built on a reputation for exceptional up-to-date Asian cuisine and refined service. We are growing our team and looking for hospitality professionals who don't just meet the standard, but set it.

If you take pride in your craft and understand that great hospitality is equal parts instinct and discipline, we want to hear from you.

THE RESTAURANT

MAMASAN - BROADBEACH

- 13 Hats - Australian Good Food Guide 2024

- 2 Wine Bottles - Australia's Wine List of the Year Awards

- Located in the Oracle Precinct, Broadbeach

- 150-250 covers per service

- Multiple environments: private dining, bar, deck, and open kitchen counter

THE OPPORTUNITY

FOH RESTAURANT SUPERVISOR - Full-Time Position at Mamasan

This is a hands-on floor leadership role. You will drive service standards during high-volume, premium dining services, lead the floor team on shift, and ensure every guest experience reflects the quality Mamasan is known for. You'll work closely with the Restaurant Manager, supporting, reinforcing, and sometimes setting the tone entirely.

Service Leadership

- Lead FOH operations during service: floor flow, communication, pace

- Support senior management and floor staff through busy, high-volume covers

- Upsell with confidence and coach the team to do the same

- Make fast, considered decisions when service throws curveballs

- Handle VIP guests, service recovery, and escalated enquiries with composure

- Set the standard in professionalism, presentation, and guest-first thinking

Team Support & Training





- Support onboarding, training, and on-shift coaching of FOH team members

- Reinforce sequence of service, food and wine menu knowledge, and service standards

- Deliver clear, sharp pre-shift briefings and maintain on-shift direction

- Motivate the team through pace, lead by example, not just instruction

Operations & Standards

- Maintain FOH presentation to a high standard across all service periods

- Manage consumables, staff breaks, and task allocation

- Execute POS duties including opening, closing, and cash handling

- Ensure WH&S;, food safety, allergen, and incident procedures are upheld

What We’re Looking For

You are calm under pressure, decisive on the floor, and take genuine pride in the standard of service your team delivers.

- Minimum 2 years' experience in a Supervisor or senior FOH role

- Background in premium, high-volume dining environments

- Confident communicator able to read and lead a team all service period

- Ability to upsell naturally and coach others to do the same

- Strong decision-making under pressure, you don't wait to be told

- Professional, polished, and genuinely people-focused

- Alignment with Mamasan's service philosophy and team culture

Formal hospitality qualifications are advantageous but not essential.

HOW TO APPLY

Submit your resume and a brief cover letter via SEEK.

APPLY NOW VIA SEEK

Not the right role, but the right venue? We are always open to hearing from exceptional hospitality professionals. If you don't see your position listed, send your resume to **@mamasan.com.au and tell us why we need you.

📌 EXPERIENCED RESTAURANT SUPERVISOR - MAMASAN (Gold Coast)
🏢 Mamasan Restaurant Group
📍 Gold Coast