We are currently looking for Part time Casual staff, and it is a Surfers Paradise based role.

About the role

You will be joining this 66 Apartment Resort located in Surfers Paradise. Working alongside the Owner/Operator and assisting them in maintaining the hotel to a high-quality standard.

We are looking for an enthusiastic applicant who knows how to get the best out of his/her team. Someone who leads by example by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

Your responsibilities will include but not limited to:

- Ensuring smooth, check-in and check-out for guests in a timely manner.

- Effectively communicating with all departments of the resort to ensure customer satisfaction and operational requirements are achieved.

- Liaise with Housekeeping & Maintenance Team to ensure all rooms are cleaned and maintained to the highest standards

- Provide a high level of standards in service delivery.

- Superb interpersonal and communication skills in both written and oral.

- Answering calls in a skilled manner

- Attend to enquiries including reservations and room inspection.

In the absence of management, to take responsibility and maintain a high level of service.

- Liaise with other departments in the hotel

- Contribute proactively to the business KPIs and exceed targets

- Take every opportunity to upsell the services of the hotels.

- Maintaining compliance with OH&S; regulations and ensuring compliance with policies and procedures of all staff members.





- Answers guests’ enquiry handles complaints and attends to the needs of the guests.

- Maintain and be guided by hotel policy on credit/lost and found hotel guests' properties.

- Managing stock levels for front desk & housekeeping department.

- Delegating duties on shifts.

- Fully conversant with all hotel emergency policies.

- Checks cleanliness of lobby and public areas, lights

- Checks on registration of arriving guests and ensures all information should be filled in.

- Responsible for group reservations, ensuring group rate, policy and payment were effectively followed up.

- Management of staff to ensure that they are performing to organisational standards.

What we can provide you with:

- A relatively competitive salary

- Ongoing personal development and training.

- A friendly team environment.

- Secure Parking onsite

Skills and experience

The successful candidate should possess the following:

- Outstanding customer service skills

- Have a passion for hospitality and learning.

- Excellent grooming and presentation skills

- The ability to work autonomously and juggle competing tasks under pressure.

- Previous experience in a senior/supervisory role, in a hotel Front Office capacity.

- Unlimited working rights and flexibility to work minimum 3 days a week from 8.30am to 4pm, including a rotating roster that consists of the early, late, weekend and public holiday shifts.

- Twelve months of industry experience and tertiary degree/qualification in hospitality.

- Relevant Hospitality software skills and general computer literacy are advantageous.

Please note only shortlisted candidates will be contacted

📌 Front Office Guest Service Agent (Gold Coast)
🏢 Palazzo Management
📍 Gold Coast