Our Arundel office near Harbour Town Shopping Centre is seeking an experienced candidate to join our small team environment at Pizza Ovens R Us & Outdoor Kitchens R Us.
Permanent position with an opportunity to grow the role.
THE ROLE:
We are seeking an organised and detail-oriented Administration and Sales Support Coordinator to manage customer orders from receipt through to final delivery. This office-based role requires excellent communication, strong administrative skills, and the ability to coordinate effectively with clients, third-party logistics (3PL) providers, warehouses, and freight carriers to ensure timely and accurate order fulfilment.
- Provide administration support, customer service, and product advice to customers.
- Respond to inbound and outbound phone calls, emails, and online enquiries.
- Follow up customer quotes and current sales leads.
- Assist existing customers with enquiries, orders and sales support.
- Prepare quotes, invoices, and process customer orders accurately.
- Coordinate warehouse orders and order fulfilment.
- Book pallet and bulky freight with transport carriers.
- Track deliveries and liaise with freight companies to resolve delivery issues.
- Liaise with 3PL warehouses to coordinate dispatch and outbound shipments.
- Manage delivery timeframes and keep customers informed of order progress.
- Process sales efficiently while maintaining accurate records.
- Schedule and assist with showroom appointments.
- Perform general office administration and other duties as required.
- Prospect to grow the role and quote for Outdoor BBQ Kitchens
SKILLS:
- Experience working in retail, e-commerce, operations or distribution businesses
- Highly regarded: Experience using inventory management systems, 3PL warehouse portals, HubSpot CRM, Shopify and Xero.
- Excellent communication skills and a professional phone manner
- Strong attention to detail and organisational skills
BENEFITS:
- Located near Harbour Town Shopping
- Flexible work hours (no weekend work)
- Easy on site parking
📌 Administration and Sales Support Coordinator (Gold Coast)
🏢 Pizza Ovens R Us
📍 Gold Coast
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