- 12 Months with opportunity to extend
- Excellent hourly rate
- Location Adelaide

Our Federal Government client is seeking to employ several Customer Service & Support Officer roles to commence August 2026.

The role is fulltime (Monday to Friday) - Up to 38 hour working week. Assignments will initially be offered for 12 months with possible extensions.

Customer Service and Support Officer's provide advice and support to customers in relation to the issuance of personal documents. Staff will be required to rotate duties in both face-to-face customer contact roles and extra back-office production support. This includes tasks such as:

- Provide excellent face to face customer service.
- Perform straight forward or routine customer interviews.
- Prepare/sort evidence documents, attachments to document applications.
- Undertake Quality Assurance checks of documents including application forms prior to and post print of documents.
- Apply attention to detail, accuracy and produce high quality work in line with the clients Quality Framework.




- General day-to-day administrative functions including, but not limited to, management of inbox, liaison with customers and stakeholders in relation to document refunds.
- Organise own workload, allocate own resources, and complete tasks in a timely manner to meet established key performance indicators.
- High speed and accurate data entry, document preparation and scanning.
- Management and distribution of high volume of mail and correspondence

The Role requires:

- Candidates must hold Australian citizenship.
- Relevant experience in a government department or a similar business environment is an advantage.
- Previous face to face customer service working in a busy environment.
- Candidates will require competency with Windows and Microsoft Office
- A Security clearance will be required for the successful candidates.

If you feel you meet the requirements of this chance please APPLY NOW.

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📌 Customer Service & Support Officer (Adelaide)
🏢 Mcarthur
📍 Adelaide