Be more than a Finance Officer. Become a trusted leader.

Behind every payroll processed is a Disability Caoch supporting a participant to achieve independence.

Behind every invoice submitted is a young person continuing to to receive the support they neeed.

Behind every budget managed responsibly is an organisation able to invest in it's people, participants and communitites.

At Fall Forward, finance is more than numbers.

It's about ensuring sustainability, strengthening systems and supporting life-changing services across the Disability and Child Safety sectors.

As our organisation continues to grow throughout Far North Queensland, we’re seeking an experienced Finance & Payroll Officer | NDIS & Child Safety to become a key member of our leadership team.

This is not a traditional payroll position.

We’re looking for someone who enjoys taking ownership, solving problems, improving systems and contributing to the long-term success of a purpose-driven organisation.

About Fall Forward

Fall Forward is a values-driven organisation providing high-quality Disability Services and Child Safety Residential Care throughout Far North Queensland.

We are committed to empowering children, young people and adults to build independence, strengthen community connections and achieve meaningful outcomes.

Everything we do is guided by our core values:

- Integrity

- Accountability

- Leadership

- Teamwork

As our organisation continues to expand, we’re investing in experienced professionals who share our commitment to excellence, innovation and continuous improvement.

About the Role

Reporting directly to the General Manager, you’ll oversee the organisation’s payroll and day-to-day financial operations while supporting the continued growth of Fall Forward.

You’ll work across both the NDIS and Queensland Child Safety sectors, ensuring payroll accuracy, financial compliance, funding integrity and efficient financial systems.

This position extends well beyond payroll processing.

You’ll contribute to organisational budgeting, financial reporting, funding management and continuous improvement initiatives while becoming a trusted financial advisor to our leadership team.

If you’re someone who enjoys identifying opportunities, improving processes and making a genuine impact, we’d love to hear from you.

Key Responsibilities

Payroll

- End-to-end weekly payroll processing





- Interpretation and application of the SCHADS Award

- Processing penalties, overtime, allowances, sleepovers and public holiday payments

- Managing employee leave entitlements

- Payroll reconciliations

- Maintaining accurate payroll records

- Responding to payroll enquiries

Finance

- Accounts payable and accounts receivable

- Bank and credit card reconciliations

- Xero Payroll and Xero Accounting

- Cash flow monitoring

- Financial reporting

- Assisting with monthly financial reporting

- Liaising with the organisation’s external accountant

NDIS Financial Administration

- Preparing Service Agreements

- Creating participant funding allocations

- Monitoring participant budgets

- Processing NDIS invoices

- Liaising with Plan Managers

- Monitoring outstanding payments

Child Safety Financial Administration

- Preparing IPS Pricing Schedules

- Processing Child Safety invoices

- Preparing contingency funding claims

- Processing property damage claims

- Reconciling Child Safety funding

- Monitoring funding approvals

Budgeting & Financial Planning

- Preparing organisational budgets

- Monitoring expenditure

- Producing financial reports

- Supporting financial planning

- Assisting leadership with strategic decision-making

Continuous Improvement

- Reviewing financial systems and processes

- Identifying opportunities to improve efficiency

- Supporting audit preparation

- Maintaining financial compliance

- Contributing to organisational growth initiatives

About You

You are proactive, organised and take genuine pride in your work.

You understand that finance is more than processing transactions—it’s about supporting an organisation to operate sustainably and deliver exceptional services.

You don’t wait to be asked.

You identify opportunities, improve systems and take ownership of achieving positive outcomes.

You’ll thrive within a collaborative environment where initiative, accountability and professionalism are highly valued.

Essential Skills & Experience





- Minimum three years’ experience in payroll and finance

- Demonstrated experience processing payroll under the SCHADS Award

- Strong knowledge of SCHADS Award interpretation

- Experience using Xero Payroll and Xero Accounting

- Accounts payable and receivable experience

- Experience preparing and monitoring organisational budgets

- Strong Microsoft Excel skills

- Excellent organisational and time management skills

- Exceptional attention to detail

- Robust written and verbal communication skills

- Ability to manage competing priorities

- High level of integrity and confidentiality

Highly Desirable

- Previous experience within the NDIS sector

- Previous experience within Queensland Child Safety or Residential Care

- Experience preparing Child Safety IPS Pricing Schedules

- Experience creating NDIS Service Agreements

- Experience processing Child Safety contingency and damage claims

- Certificate IV or Diploma in Accounting and Bookkeeping

- Xero Certification

Why Join Fall Forward?

At Fall Forward, you’ll become part of a passionate and supportive organisation committed to making a genuine difference within our community.

We believe our people are our greatest asset and encourage innovation, leadership and continuous professional development.

We offer:

- Competitive salary based on experience

- Ongoing professional development opportunities

- Supportive and approachable leadership

- Opportunity to influence organisational growth

- Modern office environment located in Edge Hill

- Meaningful work with real community impact

- Long-term career progression within a growing organisation

Our Values

Integrity

We act honestly, ethically and transparently in everything we do.

Accountability

We take ownership of our actions and deliver on our commitments.

Leadership

We lead with courage, inspire others and continually strive for excellence.

Teamwork

We believe the best outcomes are achieved through collaboration, mutual respect and shared purpose.

Ready to Join Our Team?

If you’re an experienced finance professional looking for an opportunity to make a genuine difference while building your career within a growing organisation, we’d love to hear from you.

Please submit your resume together with a cover letter outlining your experience in payroll, finance, SCHADS Award interpretation, budgeting and Xero.

📌 Finance & Payroll Officer | NDIS & Child Safety (Cairns)
🏢 Fall Forward Claims
📍 Cairns