Talent Advisory is proud to be partnering with a well established technology business to recruit an experienced Service Desk Technician (Level 1 & 2).
Our client has built a strong reputation for delivering managed IT and telecommunications solutions to organisations across Tasmania.
If you enjoy variety, solving technical problems and working closely with clients, this is an opportunity to join a small team where your work genuinely makes a difference.
About the Role
This is a hands on role combining technical support with service delivery. You'll be the first point of contact for client enquiries, resolving Level 1 and Level 2 support requests while also coordinating telecommunications orders and changes.
No two days are the same. One minute you could be troubleshooting Microsoft 365 issues, the next assisting with networking, onboarding a new user or coordinating a mobile or nbn service activation.
The role includes occasional travel to client sites across Tasmania and participation in an after hours support roster.
What You'll Be Doing
- Providing Level 1 and Level 2 IT support to business clients
- Supporting Microsoft 365 environments including Exchange Online, Teams, SharePoint and Entra ID
- Troubleshooting Windows desktops, printers, networking and firewall issues
- Managing user onboarding and offboarding
- Processing mobile, nbn and SIP orders
- Coordinating service changes with carriers and suppliers
- Maintaining accurate documentation and ticket records
- Delivering outstanding customer service both remotely and onsite
About You
We are looking for someone who enjoys working with people just as much as technology.
Ideally you will have:
- Experience in an IT Service Desk or Helpdesk role
- Strong Microsoft 365 administration skills
- A solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN and firewalls
- Excellent communication and customer service skills
- Robust organisational skills and attention to detail
- A current Australian driver's licence
- Full Australian working rights
Experience within a Managed Services Provider environment or telecommunications would be highly regarded, but attitude, professionalism and a willingness to learn are just as important.
What's on Offer
- Permanent full time position
- Competitive salary based on experience
- Diverse and interesting work across IT and telecommunications
- Opportunity to develop your technical skills
- Supportive team environment where your contribution is valued
- Genuine opportunity for long term career growth
Apply Now
For a confidential discussion about the position, please contact Jason Reed at Talent Advisory.
Applications can be submitted through SEEK or emailed directly to ***********@talentadvisory.com.au.
All applications will be treated with the strictest confidence.