As we prepare to unveil the revitalised Oceanfront Hotel on the iconic Cairns Esplanade, we're entering an exciting recent chapter of elevated guest experiences. We're looking for someone with a genuinely bubbly, outgoing personality to be part of this launch — a fresh face who can set the tone for guests from the moment they walk through our doors.
Job Description
To create a memorable guest experience through excellent customer service — anticipating guest needs, exceeding expectations, and delivering prompt, efficient service in a friendly and professional manner.
Tasks & Responsibilities
- Ensure the smooth and professional running of the check-in/check-out procedure
- Ensure the smooth running of hotel operations more broadly
- Handle telephone calls, guest requests and reservations in a timely and proficient manner
- Communicate with guests in an open, friendly, respectful and positive manner
- Be familiar with all hotel services, room types and rates, and demonstrate full product knowledge
- Where possible and appropriate, upsell room categories to maximise hotel revenue
- Create reservations in the system according to guest requests,
availability and budget
- Complete front office duties, tasks and procedures in line with company policies and as directed by Management
- Resolve guest complaints in a timely and professional manner
- Process guest mail, messages and deliveries in a timely manner, ensuring guest privacy and security is always maintained
- Ensure correct and accurate float balance, with cash and credit transactions recorded accurately at the end of each shift
Qualifications & Requirements
- Experience in a reception position in a similar role/industry
- Experience using RMS highly regarded
- A genuinely bubbly, outgoing personality — someone who's great with people and builds rapport easily
- Flexible with days of work
- Available for shifts across our operating hours of 8am – 10pm
- Passionate and motivated to succeed
Benefits
- Be part of the ground floor of an exciting recent chapter for an iconic Cairns Esplanade hotel
- Opportunities for advancement within a growing company
The Oceanfront Hotel is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
📌 Part time Hotel Receptionist (Cairns)
🏢 Vision Hotels
📍 Cairns
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