RESIDENTIAL LENDING SUPPORT – WITH TEAM LEADER ELEMENTS
PERTH | 12-MONTH CONTRACT
HYBRID FLEX - HIGHLY REGARDED NON BANK LENDER
Are you an experienced residential lending specialist or broker support professional who thrives in a fast-paced lending setting? Do you enjoy mentoring others, improving processes and being the go-to technical expert within a team?
An established and growing specialist non bank lender is seeking a technically strong Residential Specialist to join the team on a 12-month contract. This is a unique opportunity for someone with deep home lending knowledge and hands-on experience using Connective and Mercury to step into a senior support role with a strong training and capability-building focus.
Working closely with Consultants and the broader operations team, you will play a critical role in managing loan pipelines, supporting clients from application through to settlement, and uplifting the technical capability of both local and remote teams.
The Opportunity
- Support an established residential lending portfolio and existing client base
- Act as a key contact for clients, lenders and referral partners
- Train and mentor an existing Perth-based Client Liaison
- Upskill and coach remote processing teams
- Create and document clear,
repeatable processes and workflows
- Provide support across multiple queues during periods of leave or high volumes
- Guide applications from submission through to settlement and post-settlement
- Liaise with lenders, conveyancers, agents and internal stakeholders to keep deals moving
About You
To be successful, you'll bring:
- Previous experience in a residential Lending Specialsit, broker support or mortgage operations role
- Strong working knowledge of Connective and Mercury (essential)
- Sound understanding of lender policies and residential lending processes
- Experience assessing income documents and completing servicing calculations
- Exposure to major lenders including ANZ, Westpac, NAB and Macquarie
- The confidence and technical expertise to coach and support other team members
- Exceptional organisational skills and attention to detail
- A calm, solutions-focused approach and the ability to manage competing priorities
Desirable Experience
- Certificate IV or Diploma in Finance and Mortgage Broking
- FBAA or MFAA accreditation
- Experience training, onboarding or mentoring team members