Job Description

We are currently looking for a passionate Senior Data Centre Technician to join our Sunshine Coast facilities team.

The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.

What you’ll do:

- Ensure the safe, secure, and reliable operation of the data centre by managing WHS, security, and critical facility systems.
- Perform HV switching as directed
- Coordinate customer provisioning requests, ensuring work is completed accurately, on time, and to a high standard.
- Manage contractors, workloads, and staffing resources to meet operational demands and SLAs.
- Plan and maintain cabling infrastructure capacity to support customer growth and ensure service availability.
- Act as the facility Subject Matter Expert (SME) for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring.
- Assist with customer equipment installation, facility maintenance, and day-to-day operational activities.
- Maintain high standards of facility cleanliness, presentation, and operational readiness.
- Escalate incidents in line with established procedures and support timely resolution.




- Drive continuous improvement by developing and enhancing operational processes, policies, and workflows.
- Lead facility training initiatives and provide technical guidance to the wider team.
- Prepare operational reports and recommend improvements to enhance efficiency and performance.
- Collaborate across teams to deliver excellent customer service and support business objectives.
- Participate in ongoing learning and professional development to build technical and operational expertise.
- Complete additional duties as required by the Facilities Manager.

What you need:

- Strong customer service skills, with experience managing customer queries and escalations.
- Excellent planning, organisation, and problem-solving abilities.
- Knowledge of data centre operations, including rack management, IT equipment installation, power, and cooling systems.
- Experience with structured cabling, cable management, and quality assurance.
- Robust written and verbal communication skills.
- Eagerness to learn about high-density power systems and advanced cooling technologies.
- Proficiency in Microsoft Office Suite.
- Familiarity with building management and monitoring systems (desirable).
- Relevant electrical or telecommunications installation/testing qualifications (desirable).
- Basic understanding of the ITIL framework (desirable).

📌 Senior Data Centre Technician (Maroochydore)
🏢 Nextdc
📍 Maroochydore