- Deliver exceptional service from pre-arrival to post-stay, responding to guest requests promptly, courteously, and professionally to ensure a seamless experience throughout
- Manage guest accounts accurately using Opera PMS, including billing, cashiering, and reservations, while maintaining solid attention to detail
- Act as the communication hub between guests and hotel departments, handling calls, messages, and wake-up requests efficiently and in line with brand standards
- Support daily front desk operations including VIP arrivals, group check-ins, courtesy calls, and shift handovers, ensuring all procedures are followed
- Promote hotel services and amenities through confident upselling and sound product knowledge to enhance the guest experience and drive revenue
- Contribute to guest satisfaction goals, including TrustYou initiatives, and assist with ad hoc tasks as directed by the Front Desk leadership team
📌 Front Office All Rounder | Guest Services (Sydney)
🏢 Sofitel
📍 Sydney
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