- Supervise the Club Millésime team - delivering exceptional luxury service and supporting team success.
- Create memorable guest experiences by welcoming VIPs, ALL members and Club Millésime guests with personalised service.
- Oversee the daily operation of the lounge, ensuring outstanding presentation, food and beverage service, and attention to detail.
- Resolve guest enquiries with confidence and professionalism, turning every interaction into a positive experience.
- Work collaboratively with Front Office, Housekeeping and the culinary team to deliver seamless guest experiences.
- Coach and support team members while maintaining Sofitel's luxury standards and brand expectations.
- Contribute to the smooth day-to-day operation of Club Millésime through robust organisation, communication and a commitment to continuous improvement.