Expression of Interest: ICT Support Technician - Victoria
Casual
Employment Type: Casual
JB Hi-Fi Educationis part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector.
Led by established device programs and specialist technical services this team is growing and a leading provider in this vertical.
Fast paced and excitingenvironment wherediversityis celebrated, and creativity and ideas arevalued.
Competitive remunerationto recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to excitingcareer opportunitiesandcomprehensive training and development programsas part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
Fantastic discountsacross the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer12 weeks paid parental leavefor eligible primary carers (and a gift for new parents) and weembrace flexibilityand offerhybrid workingmodels for eligible roles.
OurEmployee Assistance Program (EAP)provides counselling and a wide array of other wellbeing resources for our team members and their families.
OurHelping Hands workplace giving programhas raised millions for our charity partners to support positive impact in the community.
Demonstrating ourcommitment to sustainability, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Partnering with education Institutions around Victoria, JB Education helps placeICT Support Techniciansin Victorian schools where they play a key role in supporting the Specialist Technician in providing customers with onsite, level 1 and 2 desktop support, basic server administration services and a high level of customer support.




The ICT Support Technician is anentry level roleand the perfect opportunity for those looking for their first IT role.
Key responsibilities include, but are not limited to:
Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
Providing local support for the Notebooks for Teachers and Principals Program
Deployment of system images including packaging, building, testing and updating in live environments
Contribution to the technical documents of the school
Participate in on-site installation of the overall system(s), both hardware and software
Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician
Your ability to work in a team environment, have a curious mindset towards problem solving and excellent customer service skills will see your success in this role.
You will also ideally possess:
Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar)
Certification in technologies defined within the specified solution set (eg. vCLoud, CCNA,CompTIA)
Industry Certifications as determined applicable (eg. MCSA, ACMT/AciT, ITIL)
Victorian Working With Children Check (WWCC)
But don't worry if you do not meet all the criteria!
We value transferrable skills, not just experience and qualifications.
We encourage you to apply, even if you don't meet all the job criteria.
TheExpression of Interest (EOI)is a rolling, on-going recruitment that is designed to help applicants to find an opportunity that is best suited to them without having to apply to multiple roles, as well as allow them to select the areas around Victoria that are closest to them.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work workplace that promotes diversity and inclusion.
Job Location
#J-*****-Ljbffr

📌 Expression Of Interest: Ict Support Technician - Victoria (Melbourne)
🏢 JB Hi-Fi & The Good Guys
📍 Melbourne