Most importantly, you'll make the experience feelpersonal, reassuring and human— because this is a service based on individualised care services, not just a numbers game.
Responding to enquiries from prospective clients and their families by phone and in person, including enquiries received throughMy Aged Care and health professionals
Building genuine and trusted relationships with clients, carers and family members
Understanding and explaining whatSupport at Home fundingmeans for each client and how it can support their individual goals, needs and preferences
Taking a person-centred approach to understanding each client's care needs, lifestyle, independence and connection to community
Clearly explaining home care services and helping clients and families make informed decisions about what is right for them
Guiding prospective clients through the initial relationship and onboarding journey, fromfirst enquiry through to commencement of care
Converting enquiries into new clients while ensuring the experience remains warm, respectful, transparent and reassuring
Building strong referral relationships with hospitals, GPs, social workers, assessors, specialists, community organisations and other key referrers
Developing and maintaining referral networks that generate new client opportunities
Maintaining accurate client records, intake trackers and follow-up activities
Ensuring no genuine lead goes cold through proactive and consistent follow-up
Working towards and exceeding monthly client acquisition targets
Representing Pearl Home Care at community, health and industry events
Building awareness of the Pearl Home Care brand, our values and the support services we provide
Organising and booking information sessions for clients, families, professionals and community groups
Following up with clients and/or carers after services commence to seek feedback, strengthen the relationship and ensure their experience continues to meet expectations




Working collaboratively with the wider Pearl Home Care team to ensure a smooth transition from enquiry to service delivery
What you will bring
You'll be anatural people personwho can combine compassion with commercial drive.
We're looking for someone with:
A vibrant, warm, confident and genuine manner
A passion for supporting older Australians to remain independent and connected within their community
Excellent communication and relationship-building skills, particularly with older people and their families
A proven background insales, customer service, community care, home care, health, aged care or a related field
The motivation and resilience to pursue opportunities, follow up consistently and achieve — and ideally exceed — targets
Strong organisation, attention to detail and follow-through
The ability to explain sometimes complex information in a simple, transparent and reassuring way
A person-centred mindset and genuine respect for individual choice and personal preferences
The confidence to have meaningful conversations about care, funding and service options
A current Australian driver's licence
The right to work in Australia
Why this role?
This is an opportunity to build a rewarding career where yourpassion for older Australians, combined with your sales and relationship-building skills, has a genuine purpose — your personal purpose.
You'll be helping older Australians access the support they need tostay at home, remain independent, maintain their routines and stay connected to the people, places and community they love.
You'll have the opportunity to build meaningful relationships, develop strong referral networks, grow our client base and see thedirect impact of the work you do.
You'll be joining a team where your commercial skills are valued, but wherepeople always come before numbers.
And yes —there is real earning potential attached to your success.
If you areenergetic, compassionate, values-driven and commercially motivated, and you love the feeling of turning a conversation into a positive outcome for a client and their family,we'd love to hear from you.
#J-*****-Ljbffr

📌 Home Care Client Sales Specialist (Melbourne)
🏢 Pearl Home Care
📍 Melbourne