About the role
Mercure Townsville is seeking aFront Office Allrounderto join our hospitality team on acasual basis.
Based inTownsville, QLD, this position is integral to delivering exceptional guest experiences from the moment visitors arrive at our property.
As a Front Office Allrounder, you will be the face of Mercure Townsville, providing outstanding customer service and support across all front office operations.
This role is essential to ensuring our guests receive a warm welcome and seamless stay, whilst maintaining the high standards Mercure is known for.
What you'll be doing
Greeting guests upon arrival and departure with genuine hospitality and professionalism
Processing check-ins and check-outs efficiently using front office systems and procedures
Managing room reservations, amendments and cancellations with accuracy and attention to detail
Providing information about hotel facilities, local attractions and services to enhance guest experience
Handling guest enquiries and resolving concerns promptly and courteously
Processing payments and managing cash handling in accordance with company policies
Maintaining accurate records and updating guest information in the property management system
Supporting bell desk and concierge duties as required
Contributing to a clean, organised and welcoming front office environment
Collaborating with housekeeping, maintenance and other departments to ensure guest satisfaction
Performing ad hoc front office duties to support smooth hotel operations
What we're looking for
Previous experience in a front office,



guest services or hospitality environment is highly desirable
Strong communication and interpersonal skills with a genuine passion for delivering excellent customer service
Professional demeanour with a friendly and welcoming approach to guest interactions
Proficiency in using front office property management systems and Microsoft Office applications
Excellent organisational skills with the ability to manage multiple tasks in a quick-paced environment
Numeracy and cash handling experience
Flexibility and willingness to work various shifts, including evenings for night audit, weekends and public holidays
High level of integrity and discretion when handling guest information
Problem-solving ability and a proactive approach to enhancing guest experiences
Relevant qualifications such as a hospitality or customer service qualification would be advantageous
What we offer
At Mercure Townsville, we value our team members and are committed to creating a positive and supportive work environment.
We offer competitive remuneration appropriate to the casual nature of the role, along with a range of benefits designed to support your wellbeing and career development.
Our team members enjoy access to staff facilities,



discounted rates on accommodation at Mercure properties, and opportunities for professional development and training.
We foster a culture of inclusivity and respect, where every team member feels valued and appreciated.
Working with us provides excellent exposure to the hospitality industry and the chance to develop your customer service expertise in a dynamic, guest-focused environment.
About us
Mercure Townsville is a prominent four-star hotel located in the vibrant city of Townsville, Queensland.
As part of the global Accor hotel group, we are committed to delivering exceptional hospitality experiences that combine comfort, quality and genuine local warmth.
Our property features contemporary accommodation, excellent dining and conference facilities, and is a preferred destination for both leisure and business travellers.
We pride ourselves on our dedicated team, innovative service delivery and strong community connections.
At Mercure Townsville, we believe that our staff are our greatest asset, and we are dedicated to creating an environment where our team can thrive and deliver outstanding service to our guests.
Apply now
If you are an enthusiastic hospitality professional ready to make a positive impression on our guests, we would like to hear from you.
Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for the Front Office Allrounder position at Mercure Townsville.
We look forward to welcoming you to our team.

📌 Front Office Allrounder (Townsville)
🏢 MERCURE
📍 Townsville