Connect Community Workforce Specialists PTY LTD – Ipswich QLD
Some young people require more than day-to-day support.
They need experienced professionals who can remain calm in crisis, build trust after trauma, and help create lasting change in the lives of young people with complex behavioural, emotional, and psychosocial needs.
At Connect CWS, we're looking for highly capable Youth Workers who want to work at the top of their profession in a specialist therapeutic residential care environment.
Why Join Connect CWS?
Be recognised for your expertise
This is not an entry-level residential care role.
We are building a specialist Complex Care team and are seeking experienced practitioners who bring strong therapeutic skills, sound judgement, and the ability to work confidently with high-risk and high-needs young people.
Earn more for specialist work
We believe complex care requires highly skilled workers and should be rewarded accordingly.
Competitive remuneration
Penalty rates and sleepover allowances
Career progression pathways into leadership and specialist practice
Support that actually supports you
Working with young people with complex needs can be challenging.
That's why we provide:
Structured clinical support
Regular supervision and debriefing
Accessible leadership team
Strong therapeutic practice framework
The Role
As a Specialist Complex Care Youth Worker, you will provide therapeutic, trauma-informed support to young people living in residential care who present with complex behavioural, emotional, and developmental needs.
You will play a critical role in creating safety, stability, and positive outcomes while supporting young people through challenging situations and significant life transitions.
Key responsibilities include:




Delivering high-quality therapeutic care in a residential setting
Supporting young people with complex trauma backgrounds
Implementing individual care and behaviour support plans
Managing incidents and crises using therapeutic interventions
Building positive relationships with young people and key stakeholders
Completing high-quality case notes, reports, and documentation
Participating in team planning, reflective practice, and clinical discussions
Advocating for positive outcomes and opportunities for young people
Supporting the development of life skills, independence, and community connection
What We're Looking For
Certificate IV in Child, Youth & Family Intervention, Youth Work, Community Services or related field
Minimum 2 years' experience working in residential care or out-of-home care
Current Blue Card
Current First Aid and CPR
Demonstrated understanding of trauma-informed practice
Strong report writing and communication skills
Ability to work across a 24/7 rotating roster including sleepovers and weekends
Highly Regarded
Therapeutic Crisis Intervention (TCI)
Hope and Healing Framework
Experience supporting young people with complex behaviours
Experience working with Indigenous young people and CALD communities
Qualifications above Certificate IV
The Type of Person Who Succeeds Here
You are:
Calm under pressure
Therapeutic rather than reactive
Confident making decisions in complex situations
Skilled at building rapport with young people who have experienced trauma
Passionate about creating meaningful change
Committed to professional excellence
Make a Real Difference
This role is for experienced youth workers who want to be recognised as specialists, contribute to better outcomes for young people, and be part of a team that genuinely values qualified practice.
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📌 Complex Care Youth Worker (Queensland)
🏢 Connect Community Workforce Specialists
📍 Queensland