Service Delivery & Data Enablement Manager
IT Service Delivery Manager
NSW Government | Contract | Parramatta (Hybrid)
Contract:17/08/2026 - 31/12/2026 (with likely extension)
Rate:$900-$950/day + super
Own service delivery for a major grants management program - a genuinely varied role spanning ITSM, supplier management, and reporting/analytics support.
What you'll do
Run day-to-day service delivery across a whole-of-government platform - SLAs, incidents, problem management, supplier performance
Build and mature ITSM processes and tools that actually get used, not just documented
Support agencies with Whole of Government Reporting queries and help build bespoke dashboards
Be the person who lifts other agencies' reporting capability, not just fixes their tickets
What you'll be up against
Competing priorities across multiple agencies and suppliers, all wanting things now




Getting ITSM discipline embedded in a way people will actually follow
Agencies at very different maturity levels needing very different kinds of support
What you need
7+ years in IT service management, application support or service delivery in a complex enterprise workplace
Experience supporting business-critical, integrated platforms - reporting/analytics included
Strong stakeholder engagement and communication skills; comfortable being the connective tissue between business, technical and supplier teams
Hands-on exposure to Power BI, Azure, Snowflake or similar
Solid grasp of data governance, data models and reporting concepts
Relevant tertiary quals/certs in IT, IS, CS, Business or Data & Analytics - or equivalent experience
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📌 Service Delivery & Data Enablement Manager (New South Wales)
🏢 Ampersand
📍 New South Wales