Experienced Treatment Coordinator
Morayfield Dental Studio | Base Rate + Performance Incentives | Ability to Earn $50–$60+ Per Hour
Morayfield Dental Studio is looking for an experienced, confident and highly driven Treatment Coordinator to join our growing team.
This is an important patient-facing role for someone who is exceptional at communication, relationship building and guiding patients through significant treatment decisions.
We are looking for someone who can take a patient from consultation through to treatment acceptance and booking while ensuring they feel informed, supported and confident every step of the way.
The Role
As a Treatment Coordinator, you will work closely with our dentists and clinical team to provide patients with a seamless experience following their clinical consultation.
You will be responsible for:
Building genuine rapport and trust with patients
Understanding each patient's goals, concerns and barriers to treatment
Clearly explaining comprehensive treatment recommendations and next steps
Presenting treatment fees, payment options and available finance solutions
Helping patients navigate payment plans and eligible early-release-of-superannuation pathways
Answering questions and confidently addressing concerns around treatment
Creating personalised patient information and treatment-planning material
Coordinating treatment acceptance and handover for appointment scheduling
Following up patients who are not yet ready to proceed
Maintaining exceptional communication and accurate patient records
Managing your patient pipeline and ensuring opportunities are followed through
Monitoring treatment acceptance and your own performance outcomes
This is not simply an administrative position.
Treatment Coordinators play a pivotal role in both the patient experience and the growth of our practice.
Who We're Looking For
We are looking for someone who is:
An exceptional communicator who can connect with different personalities
Warm,
empathetic and able to establish trust quickly
Confident discussing comprehensive treatment and significant financial decisions
Commercially minded and motivated by achieving results
Comfortable working towards targets and performance measures
Highly organised and disciplined with patient follow-up
Able to identify the real concerns preventing a patient from proceeding and help find appropriate solutions
Professional, polished and confident in a consultation environment
Coachable and genuinely interested in improving their communication and treatment coordination skills
Comfortable taking ownership of their patient pipeline and outcomes
Experience in treatment coordination, dental, healthcare, consultative sales or another high-value patient/client-facing environment will be highly regarded.
Dental knowledge is advantageous; however, for the right candidate, exceptional communication, emotional intelligence, organisation and the ability to build trust are equally important.
What We Offer
Ability to earn $50–$60+ per hour through base rate and performance incentives
A performance-driven incentive structure that rewards strong results
Comprehensive training in our treatment coordination systems and patient journey
Ongoing communication and sales training
Professional development and relevant external courses
Exposure to comprehensive, cosmetic, implant and surgical dentistry
Up-to-date systems and technology to support patient communication and follow-up
Support from an experienced clinical and management team
Genuine opportunity to develop into an exceptional, high-performing Treatment Coordinator
We invest heavily in developing our team and are looking for someone who wants to master treatment coordination rather than simply perform the role.
If you are confident communicating with patients, motivated by results and passionate about helping people move forward with treatment that can significantly improve their health and confidence, we would love to hear from you.
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