We are a busy and patient-focused Gastroenterology Specialist Practice committed to providing high-quality healthcare services in a professional, caring, and supportive environment.
We are seeking an experienced and motivated Medical Receptionist to join our team and become the welcoming face of our practice.This role is ideal for someone who thrives in a fast-paced medical environment, enjoys interacting with patients, and takes pride in delivering exceptional administrative support and customer service.About the RoleAs our Medical Receptionist, you will play a vital role in ensuring the smooth day-to-day operation of the practice.
You will be the first point of contact for patients, providing a professional and welcoming experience while supporting our specialists and clinical staff through productive administrative coordination.This position requires excellent organisational skills, strong attention to detail, discretion, and the ability to manage multiple priorities while maintaining a high level of professionalism.Key ResponsibilitiesGreet patients and visitors in a courteous and professional mannerAnswer telephone enquiries and respond to patient requests appropriatelyManage appointment bookings and maintain specialist schedulesRegister new patients and update patient demographic informationFacilitate patient flow and communicate effectively with practitioners and clinical staff regarding arrivals and delaysLiaise with GPs, allied health professionals, specialists, and their administrative teamsProcess Medicare and private health insurance rebatesIssue accounts, invoices, receipts, and process payments via EFTPOS and other payment methodsMaintain accurate and secure patient records in accordance with privacy requirementsScan, file,



and manage incoming correspondence and medical documentationPrepare and distribute mail and patient correspondenceMonitor and order office and clinical supplies as requiredAssist with meeting coordination and general administrative dutiesContribute to maintaining a clean, organised, and professional practice environmentUndertake additional administrative tasks as directed by the Practice Manager or SpecialistAbout YouTo be successful in this role, you will possess:Previous experience in a Medical Receptionist or similar healthcare administration roleStrong computer literacy and ability to learn practice management softwareExcellent verbal and written communication skillsUnderstanding of medical terminologyExperience with Medicare Benefits Schedule (MBS) billing and processing Medicare rebatesAbility to work independently and collaboratively within a teamExceptional organisational and time management skillsHigh level of professionalism, discretion, and confidentialityCurrent National Criminal Record CheckPrevious experience within a specialist medical practice, particularly gastroenterologyKnowledge of specialist billing and referral processesWhat We OfferSupportive and professional team environmentOpportunity to work within a respected specialist practiceVaried and rewarding role with patient interactionModern and welcoming workplaceKey Performance IndicatorsProviding a welcoming and positive patient experienceMaintaining accurate patient records and documentationCorrect processing of billing, Medicare claims, and rebatesEfficient appointment scheduling and diary managementClear and professional communication with patients, doctors, and external stakeholdersAdherence to privacy, confidentiality, and workplace health and safety requirementsPositive contribution to team culture and practice operations
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📌 Medical Receptionist (Full-Time) (Victoria)
🏢 Melbourne Digestive Centre
📍 Victoria