Our Company
At Police Health, our purpose is to be a trusted partner in providing peace of mind and support for the health and wellbeing of our members.
We are a not-for-profit, member focused, national health fund based in SA with our office located in the Adelaide CBD.
Founded in ****, we have a long history of providing high quality and great value private health insurance exclusively, for our Police communities and their families.
Our people are central to everything we do.
We foster a positive, flexible and inclusive workplace where collaboration, growth and wellbeing are genuinely supported.
We value integrity, courage, curiosity and care, and we're proud of a culture where people look out for one another and enjoy what they do.
The Role
We're looking for a friendly and enthusiastic Member Services Officer to join our supportive Member Services team.
As one of the first points of contact for our members, you'll help create positive experiences through every interaction.
Whether you're assisting with health insurance enquiries, membership updates or policy changes, you'll provide trusted support and guidance that makes a real difference.
Working closely with our members and colleagues, you'll contribute to a team culture built on collaboration, care and exceptional service.
Key Responsibilities
Deliver exceptional service and support to members across phone, email and other channels.
Assist members with health insurance enquiries, membership updates and policy changes.
Build strong relationships by understanding members' needs and providing tailored solutions.
Maintain accurate member records and correspondence in line with business and regulatory requirements.
Provide accurate advice by keeping up to date with products,



services and policies.
Contribute to positive member outcomes, member retention and a collaborative team environment.
About You
You are passionate about customer service and enjoy helping people.
Friendly, approachable and professional, you take pride in building relationships, finding solutions and creating positive experiences.
You bring a positive attitude, work well as part of a team and can balance competing priorities while maintaining accuracy and attention to detail.
Most importantly, you share our commitment to putting members first.
You'll bring:
Experience in a customer service, member services or contact centre role
Excellent communication skills and the ability to build rapport and trust with customers
A genuine passion for helping people and delivering outstanding customer experiences
Strong organisational skills, attention to detail and the ability to manage competing priorities
A positive, team-oriented approach and confidence using customer systems and Microsoft Office
A proactive mindset and commitment to delivering high-quality service
Desirable:
Experience within private health insurance, membership-based services or another regulated industry.
Experience interpreting policies, procedures or complex information and communicating it clearly to customers.




Appointment to this role is subject to the successful completion of a National Police Check on commencement and every three years thereafter, as well as confirmation of Australian work rights.
The Benefits
At Police Health, we recognise that our people are at the heart of our success.
In return for your contribution, you'll enjoy:
A supportive culture built on collaboration, respect and genuine care
A Monday to Friday roster (8am-6pm) with weekends free
A monthly RDO to support work-life balance
A CBD location close to public transport and city amenities
Employee benefits including a health insurance subsidy, subsidised uniform, EAP, salary sacrifice and novated leasing
Health and wellbeing initiatives to support your physical, mental and financial wellbeing
The chance to develop specialist knowledge in the private health insurance industry
The opportunity to make a meaningful contribution to an organisation that exists to support Police communities and their families
Whether you're looking to grow your customer service career or bring your existing experience to a purpose-driven organisation, you'll be joining a team that values people, celebrates success and supports qualified growth.
Ready to make an impact?
Apply now and help us continue to elevate our members, inspire our people and enhance our performance.
To Apply
Please address your Resume and a Cover Letter outlining your interest and suitability, to Francesca Garrick, Member Services Centre Manager, by clicking on the 'Apply' tab.
For more information, please contact our People & Culture team via email:******
We're reviewing applications as they come through, so if you'd like to join our team, ensure to submit your application soon.

📌 Member Services Officer (Adelaide)
🏢 Police Health & Emergency Services Health
📍 Adelaide