5GN Group is a collective of companies, including5G Networks, a licensed telecommunications carrier providing network and data centre services across Australia and internationally, andAUCyber, a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.
About the Company
5GN Group is a collective of companies, including5G Networks, a licensed telecommunications carrier providing network and data centre services across Australia and internationally, andAUCyber, a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.
The Role
We are seeking an experienced and customer-focusedSenior Support Engineerto join our team and play a key role in delivering high-quality technical support to our customers.
You will be responsible for proactively monitoring customer environments, responding to service requests, and ensuring issues are resolved efficiently and effectively.
Working as part of a collaborative and technically capable team, you will manage and resolve service tickets, support internal business units and skilled services teams, and contribute to the ongoing improvement of systems, processes, and documentation.
This role is well suited to someone who enjoys problem-solving, engaging with customers, and continuously developing their technical skills.
AnNV1 security clearanceis highly desirable.




Applicants who do not currently hold a clearance must be eligible and willing to obtain NV1 clearance as part of their employment.
Key Responsibilities:
Action and resolve customer service tickets
Provide clear and professional communication to customers
Act as an escalation point for complex or high-impact incidents
Support internal teams and participate in team meetings
Identify and implement process and technical improvements
Maintain accurate documentation and timesheets
Follow best practice and established procedures
To be successful in this role you will need:
Essential
Cert IV in IT and/or relevant qualification, or 5+ years' IT industry experience
Experience with Windows Server and Microsoft 365
Exposure to backup solutions and security appliances/software
Switching and routing experience
Strong communication and time-management skills
Class C driver's licence
Desirable
Vendor certifications (Microsoft, Veeam, Sophos, Cisco, etc.)
Networking or security certifications
About you:
Customer-focused and reliable
Able to work independently and within a team
Keen to learn, upskill, and take on more responsibility
What's in it for you?
We are committed to helping you reach your professional development goals; we have established relationships with Tier 1 industry vendors and can offer multiple career development pathways.
We also offer birthday leave - yes, a paid day off to celebrate your birthday!
Sound like somewhere you'd like to work?
Note: Applicants who have previously applied for this role need not reapply.
Your previous application will be considered.
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📌 Senior Support Engineer (Melbourne)
🏢 5G Network Operations
📍 Melbourne