Jobs Discover Jobs Hiring site Resume writing New Login Search jobs Posted today Print job Hotel Service Manager Ngadju Enterprises Pty Ltd Norseman WA **** Permanent Full time Base pay Above avg.
$80,000 - $90,000 Match score Key points we found Manage day-to-day operations of the motel and restaurantEnsure exceptional customer service and staff managementOversee housekeeping and restaurant operations while maintaining compliance with health standards The Ngadju Gateway Motel, situated in Norseman, Western Australia, is strategically geographically located and is a key stop for travellers crossing the Nullarbor.
Proudly owned and operated by Ngadju Enterprises Pty Ltd, a wholly owned subsidiary and the enterprise arm of the Ngadju Native Title Aboriginal Corporation RNTBC (NNTAC), the motel is in the heart of Ngadju Country and provides home-style accommodation, with a fully functioning restaurant and focus on customer service for all travellers and visitors to the area.
NNTAC are currently seeking an experienced Hotel Services Manager to run the day to day operations of the Motel and Restaurant.
Reporting to the Motel Manager, this role requires on site management ensuring exceptional customer service, efficient management of staff and resources, and the overall profitability of the business.
This is a hands-on leadership role that ensures the smooth running of the business and a consistently high level of guest satisfaction.
Ideally the Hotel Service Manager will live onsite.
To be considered for this position you must be able to demonstrate experience in undertaking the following responsibilities- People Management Support the onboarding of new startersSupport the Motel Manager will HR Administration eg; contract issuing, policy sign off, and entering into DeputyProvide initial training in policies, procedures and safety regulations/systemsTrain and coach employees where required.Supervise and coordinate the activities of hotel service workers.
Guest Services: Check-in and check-out procedures, handling reservations and guest inquiries.Providing information about the motel and the local area.Addressing guest and motel staff complaints and resolving issues.Promoting the motel and providing excellent customer service.Monitor guest feedback (including online reviews) and report trendsPerform front office and hotel reception duties when requiredOverseeing the day to day running of the motel and suggesting improvements and changes Housekeeping /Restaurant Oversight: Overseeing cleaning and maintenance of guest rooms and common areas.Ensuring rooms are adequately prepared for new guests.Schedule and coordinate daily housekeeping tasksSchedule and coordinate restaurant staffSupport housekeeping staff during peak periods or staff shortagesEnsure compliance with health, safety and hygiene standards.
Rosters and Payroll Using Deputy, develop rosters to ensure adequate coverage and effective communications with all staff.Payroll preparation in Deputy, ready for submission to the offsite Finance Officer.
Administrative Support Assist with stock ordering (cleaning supplies, linen, amenities).
Maintain accurate records of staff hours and incident reports.Support reporting duties including occupancy rates, guest complaints, and housekeeping statsConferring with managers to coordinate activities with other organisational units Education And Experience Minimum of three (3) years of experience in a similar roleAdvanced Diploma or DiplomaExperience in hospitality software and online booking channelsAdaptable to change, with the ability to effectively coordinate tasks and balance competing priorities to meet critical deadlines.Intercultural understanding through recognition and respect.Demonstrated attention to detail,



a professional attitude and ability to maintain confidentiality.Excellent customer service orientation and problem-solving skillsHands on experience with hotel/motel operations and front desk management.Ability to be on call after hours to provide guest support and emergency management.Competency in using property management software and Microsoft Office.First Aid certificate (or willingness to obtain)Police Clearance (or willingness to obtain)Liquor Licence (or willingness to obtain) What We Offer Competitive salary package $80,000 -$90,000 pa + SuperannuationFull-time, long-term position.Accommodation and meals providedOpportunity to make a meaningful difference to people's lives.A diverse and rewarding workplace where every day is different.
If you have a strong desire to work for a First Nations Company with clear strategic direction and values and community focus, please submit your resume for consideration to *************** .
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Report this job Skills Conflict Resolution Customer service First Aid Certification Front desk operations Health and safety standards Housekeeping Oversight Intercultural understanding Liquor Licence Microsoft Office Payroll Management People management Police clearance Property management software Reservation management Restaurant Management Staff training Stock control Perks & benefits Accommodation and Meals provided Competitive salary package Prospect to make a meaningful difference to peoples lives.
More details Expiring date 11 Sep **** Date posted 12 Aug **** Category Hospo, Tourism & Food Services Occupation Management & Senior Leadership Contract type Permanent Work type Full time Job mode Onsite / Standard business hours Industry Accommodation and Food Services Sector Privately held company Desired education level Diploma or associate's degree, Bachelor's degree Ngadju Enterprises Pty Ltd 1 Job vacancies Pay insights Market average based on all Management & Senior Leadership (Hospitality, Tourism & Food Services) jobs in South East & Central WA Above avg.
range $80k - $90k Market average $74k $51k - $61k 5 jobs $61k - $71k 19 jobs $71k - $80k 5 jobs $80k - $90k 4 jobs $90k - $100k 6 jobs $74k Market average $51k $100k This job pays above average [ 473, 200, 432, 432, 200, 473 ] [ 473, 200, 432, 432, 200, 473 ] You may also be interested in these jobs No jobs available yet Match score Resume tip Looking to land more interviews?
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The Ngadju Gateway Motel, situated in Norseman, Western Australia, is strategically geographically located and is a key stop for travellers crossing the Nullarbor.
Proudly owned and operated by Ngadju Enterprises Pty Ltd, a wholly owned subsidiary and the enterprise arm of the Ngadju Native Title Aboriginal Corporation RNTBC (NNTAC), the motel is in the heart of Ngadju Country and provides home-style accommodation,



with a fully functioning restaurant and focus on customer service for all travellers and visitors to the area.
NNTAC are currently seeking an experienced Hotel Services Manager to run the day to day operations of the Motel and Restaurant.
Reporting to the Motel Manager, this role requires on site management ensuring exceptional customer service, efficient management of staff and resources, and the overall profitability of the business.
This is a hands-on leadership role that ensures the smooth running of the business and a consistently high level of guest satisfaction.
Ideally the Hotel Service Manager will live onsite.
To be considered for this position you must be able to demonstrate experience in undertaking the following responsibilities- People Management Support the onboarding of new startersSupport the Motel Manager will HR Administration eg; contract issuing, policy sign off, and entering into DeputyProvide initial training in policies, procedures and safety regulations/systemsTrain and coach employees where required.Supervise and coordinate the activities of hotel service workers.
Guest Services: Check-in and check-out procedures, handling reservations and guest inquiries.Providing information about the motel and the local area.Addressing guest and motel staff complaints and resolving issues.Promoting the motel and providing excellent customer service.Monitor guest feedback (including online reviews) and report trendsPerform front office and hotel reception duties when requiredOverseeing the day to day running of the motel and suggesting improvements and changes Housekeeping /Restaurant Oversight: Overseeing cleaning and maintenance of guest rooms and common areas.Ensuring rooms are adequately prepared for new guests.Schedule and coordinate daily housekeeping tasksSchedule and coordinate restaurant staffSupport housekeeping staff during peak periods or staff shortagesEnsure compliance with health, safety and hygiene standards.
Rosters and Payroll Using Deputy, develop rosters to ensure adequate coverage and effective communications with all staff.Payroll preparation in Deputy, ready for submission to the offsite Finance Officer.
Administrative Support Assist with stock ordering (cleaning supplies, linen, amenities).
Maintain accurate records of staff hours and incident reports.Support reporting duties including occupancy rates, guest complaints, and housekeeping statsConferring with managers to coordinate activities with other organisational units Education And Experience Minimum of three (3) years of experience in a similar roleAdvanced Diploma or DiplomaExperience in hospitality software and online booking channelsAdaptable to change, with the ability to effectively coordinate tasks and balance competing priorities to meet critical deadlines.Intercultural understanding through recognition and respect.Demonstrated attention to detail, a professional attitude and ability to maintain confidentiality.Excellent customer service orientation and problem-solving skillsHands on experience with hotel/motel operations and front desk management.Ability to be on call after hours to provide guest support and emergency management.Competency in using property management software and Microsoft Office.First Aid certificate (or willingness to obtain)Police Clearance (or willingness to obtain)Liquor Licence (or willingness to obtain) What We Offer Competitive salary package $80,000 -$90,000 pa + SuperannuationFull-time, long-term position.Accommodation and meals providedOpportunity to make a meaningful difference to people's lives.A diverse and rewarding workplace where every day is different.
If you have a strong desire to work for a First Nations Company with clear strategic direction and values and community focus, please submit your resume for consideration to *************** .

📌 Hotel Service Manager (Western Australia)
🏢 National Liquor News
📍 Western Australia