Youi Pty Ltd in Brisbane seeks a customer service specialist to handle inbound calls about quotes, policy updates, cancellations, and general enquiries. You will follow a structured call process, confirming details and guiding customers through options and add-ons.
Training is provided before taking live calls, followed by ongoing coaching to build confidence and capability. The role emphasizes transparent communication, accuracy across systems, and meeting service and sales targets in a supportive
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