This is a role for someone who takes genuine pride in the quality of every interaction they have.
You will be a key point of contact for clients navigating their options, and the intelligence, warmth and commercial awareness you bring will shape how they experience the organisation from the very first conversation.
We are looking for someone who is genuinely ambitious and growth-oriented. You bring a consistent track record, the curiosity to keep developing, and the drive to take ownership without being asked. You learn fast and you care deeply about getting it right.
Responsibilities
Be a key point of contact
for clients, delivering consultative end-to-end service with clarity and sophistication
Conduct meaningful client consultations
, guiding people through their options with confidence and empathy
Liaise with internal stakeholders
to ensure seamless and timely outcomes for every client
Identify opportunities
to improve the client experience and contribute to how the business evolves
Maintain accurate records and documentation
with a high degree of precision and care
Skills & Experience
Proven experience
in a client-facing role where the quality of your thinking mattered as much as your communication
Commercially aware
with the ability to navigate nuanced conversations and complex needs
Polished, articulate and warm
, someone who earns trust quickly and holds it
Highly organised
with strong instincts for prioritisation and follow-through
Ambitious and self-directed
, with the initiative to make the most of every opportunity
Benefits
Potential for one day WFH
per week
Excellent public transport access
Volunteer leave
and a robust commitment to giving back
Supportive, values-based team culture
Career growth potential and mentoring
in a business that invests in its people
About the Company
A values-driven organisation that genuinely invests in the people who work there. This is a business that takes its people and its clients seriously, and you will feel that in how the team operates day to day.
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