Casual Customer Service Officer - Urgent Care ClinicSunraysia Community Health Services Inc – Mildura VICAbout Sunraysia Community Health ServicesSunraysia Community Health Services (SCHS) is a leading not-for-profit community health organisation dedicated to improving health and wellbeing outcomes across our region.
We provide primary and preventive health services to individuals and families who may be at risk of poor health outcomes or experience barriers to accessing care.At SCHS, we recognise the significant impact that the Social Determinants of Health have on the lives of our community members and are committed to addressing health inequities through a client-centred, relationship-based model of care.
Our approach focuses on care coordination, working alongside consumers, families, and communities to understand their unique circumstances and support health and wellbeing within the context of their everyday lives.
Through collaboration, innovation, and a strong commitment to community, SCHS strives to create healthier, more connected communities.Learn more about the benefits of working at SCHSWhy work with usWe offer a place where you know you are contributing to an organisation committed to helping othersWe have some great talent who are happy to share their experience and skills to help you on your waySalary packaging up to $15,900 per year to increase your take home pay, plus additional meals and accommodation salary packaging available up to $2,650 per year.Modern facilitiesFree Flu vaccinationsEmployee Assistance Program (EAP)Casual – must have weekend availabilityAttractive salary packagingCulture that supports work-life balanceAbout Sunraysia Community Health ServicesSunraysia Community Health Services (SCHS) is a leading not-for-profit community health organisation dedicated to improving health and wellbeing outcomes across our region.
We provide primary and preventive health services to individuals and families who may be at risk of poor health outcomes or experience barriers to accessing care.At SCHS, we recognise the significant impact that the Social Determinants of Health have on the lives of our community members and are committed to addressing health inequities through a client-centred, relationship-based model of care.
Our approach focuses on care coordination, working alongside consumers, families, and communities to understand their unique circumstances and support health and wellbeing within the context of their everyday lives.
Through collaboration, innovation,



and a strong commitment to community, SCHS strives to create healthier, more connected communities.Learn more about the benefits of working at SCHSWhy work with usWe offer a place where you know you are contributing to an organisation committed to helping othersWe have some great talent who are happy to share their experience and skills to help you on your waySalary packaging up to $15,900 per year to increase your take home pay, plus additional meals and accommodation salary packaging available up to $2,650 per year.Professional development opportunitiesModern facilitiesFree Flu vaccinationsEmployee Assistance Program (EAP)The RoleUrgent Care Clinics (UCC's) provide care to people who require urgent care but not an emergency response.
Working to reduce demand on Emergency Departments, the UCC's are a GP led multi-disciplinary service where clients with urgent but non-life threatening conditions such as mild infections, minor fractures and minor burns can receive treatment outside of the emergency department.
Patient referrals will be via the MBPH Emergency Department, Ambulance Victoria (AV), Victorian Virtual Emergency Department (VVED), Nurse-on-Call, and walk-ins.The Customer Service role will participate in a rotating roster which will include evening work and weekend work, both of which will also attract penalty rates.Reporting to the Urgent Care Clinic Practice Manager, the Customer Service Officer will be responsible for supporting the nurses and GP's operating within the UCC as well as creating a welcoming environment for patients, effectively managing UCC administrative inquiries and ensuring patient appointments are created and communicated in a timely manner.
This position includes a range of administrative functions, including but not limited to; telephone operations, electronic client data base entry and maintenance, client records administration and compliance, clinician support and other administrative functions associated with the efficient operation of SCHS,



working in accordance with organisational policies and procedures.Key Selection CriteriaMandatoryCertificate IV in administration or equivalent qualificationORMinimum of three (3) years work experience in a similar customer service role.Experience providing quality customer service, reception or administrative support for a large organisation.Demonstrated experience in computer and data entry using Client Management Systems or equivalent database products.An understanding of the issue of privacy and confidentiality.Demonstrated excellent presentation, interpersonal and communication skills.Ability to work within a team environment to attain team goals and support colleagues.Must be able to demonstrate excellent time management and organisational skills with an ability to work with minimal supervision.DesirableExperience and knowledge of Best Practice softwareFor a confidential discussion, please contact Carolyn Whitehouse, Clinic Programs Manager, on ************ or ****** apply, please forward your covering letter, CV, responses to Key Selection Criteria and contact details of three professional referees addressed to Manager Human Resources, ****** close 8am Monday 17 August ****.Click here for position descriptionClick here for key information before you applyLearn more about the benefits of working at SCHSCompliancePLEASE NOTE: SCHS is committed to the application of the Child Safe Standards.
All positions are subject to thorough credentialing and safety screening prior to commencing employment.
This includes reference checks and National Police Check for all SCHS employees.
Any prospective employee who has resided and worked overseas in the past 10 years for a continuous period of 12 months or more will be required to undergo an International Criminal History Check.
Where applicable, employees may also be required to hold a current Working With Children check issued in the state of Victoria and have a current NDIS Clearance (NDIS Worker Screening Check).
For more information on the NDIS Worker Screening Check, please click here.Department of Health Guidelines for Immunisation of Health Care Workers require all staff to demonstrate immunity to specific preventable diseases.
As part of the recruitment process, the preferred applicant is required to provide evidence of immunisation (and/or serology) to confirm they are protected from risk.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Casual Customer Service Officer - Urgent Care Clinic (Mildura)
🏢 Sunraysia Community Health Services
📍 Mildura