MyGP Hub | Tamworth, NSWMyGP Hub is seeking an experienced medical receptionist or medical administration professional to join our team across our two Tamworth practices.This position is intended for someone with demonstrated, recent medical-practice experience who can confidently manage reception, patient administration and billing responsibilities with a high level of accuracy and professionalism.We operate between 8:00 am and 8:00 pm, Monday to Sunday, across The Hub in West Tamworth and MyGP Hub at Tamworth Square.About the roleYou will work as part of a multidisciplinary team supporting general practitioners, nurses, allied-health professionals and visiting specialists.Our core systems are:Best Practice PremierHotDocTyroYou will be expected to work independently within established procedures, identify when escalation is required and contribute to the accuracy and reliability of our administration systems.Key responsibilitiesThe role includes:Managing patient arrivals, departures and appointment enquiriesAnswering busy incoming telephone lines promptly and professionallyManaging complex bookings, cancellations and online appointmentsMaintaining accurate patient demographics and records in Best Practice PremierManaging HotDoc bookings, communications and patient requestsProcessing EFTPOS payments and Medicare claims through TyroProcessing Medicare, private, WorkCover and other patient accountsIdentifying and appropriately escalating rejected or incorrect claimsManaging referrals, correspondence, record requests and administrative tasksSupporting doctors, nurses and visiting healthcare providersMaintaining patient privacy and confidentialityResponding professionally to complaints or distressed patientsCompleting opening,



closing and daily reception responsibilitiesCommunicating clear handovers and following outstanding matters through to completionSupporting less-experienced administration team members when requiredWorking across both MyGP Hub locationsEssential experience and capabilitiesApplicants must have:Demonstrated experience in medical reception or medical-practice administrationA practical understanding of patient privacy and confidentialityExperience managing appointments, telephone calls and competing prioritiesStrong attention to detail and accurate data-entry skillsConfidence processing patient accounts and paymentsAn understanding of professional boundaries and when clinical matters must be escalatedThe ability to follow established procedures while using sound judgementA reliable, accountable and team-focused approachThe ability to work across both Tamworth locationsExperience with Best Practice Premier is strongly preferred.Experience with HotDoc, Tyro, Medicare billing, WorkCover accounts, medical terminology or medical-record administration will be highly regarded.Hours and availabilityCasual shifts may be rostered between 8:00 am and 8:00 pm, Monday to Sunday.Applicants should be available for a reasonable mix of:Weekday shiftsEvening shiftsSaturday and Sunday shiftsApplicants are not expected to be available for every operating hour.
However, evening and weekend availability will be an important consideration.Employment conditionsAll successful applicants will:Commence employment on a casual basisComplete an initial probationary and performance review periodBe paid according to their applicable classification under the Health Professionals and Support Services Award **** (Health Services Award)



(MA******)Receive applicable casual loading, penalty rates and allowancesBe rostered according to operational requirements and confirmed availabilityWhat we offerA varied role within a growing multidisciplinary practiceExperience across two different medical-practice environmentsOngoing learning and career development in healthcare administrationOpportunities to expand your billing, systems and practice-administration knowledgeSupport to develop broader responsibilities as your capability and confidence growThe opportunity to contribute practical ideas and help improve administration workflowsHow to applyPlease apply through Indeed with:Your current resumeA short cover letter outlining your medical reception or practice-administration experienceYour availability between 8:00 am and 8:00 pm, Monday to SundayDetails of your experience with Best Practice Premier, HotDoc, Tyro and Medicare billingConfirmation that you can work across both MyGP Hub locationsA brief example of how you have managed competing priorities in a medical reception environmentApplications will be reviewed as they are received.
Suitable applicants may be contacted for an interview before the advertisement closes.Pay: From $***** per hourAbility to commute/relocate:Tamworth NSW: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Do you have at least 12 months of recent experience in medical reception or medical-practice administration?
How many years of medical reception or medical-practice administration experience do you have?
Which systems have you used confidently in a medical-practice workplace?
Why are you interested in joining MyGP Hub, and what would you like to develop further in your healthcare administration career?
Work Authorisation:Australia (Required)Work Location: In person

📌 Experienced Medical Administrator (New South Wales)
🏢 My GP Hub
📍 New South Wales