Sonoco Australia Pty Ltd is seeking a Customer Service professional to join our team on a part-time basis at our Preston, VIC location.
This role is pivotal in maintaining and enhancing our customer relationships, ensuring that every interaction reflects our commitment to excellence and service quality.
As a Customer Service representative, you will be the primary point of contact for our clients, addressing their enquiries, processing orders and providing support that directly contributes to customer satisfaction and business growth.What you'll be doingResponding promptly to customer enquiries via phone, email and other communication channelsProcessing customer orders accurately and efficiently, ensuring all details are correctly capturedMaintaining comprehensive customer records and updating systems with current informationResolving customer complaints and issues in a professional and timely mannerProviding product information and guidance to support customer decision-makingCoordinating with internal teams to ensure customer requests are fulfilled promptlyPreparing quotes and documentation as requested by customersMonitoring order status and providing customers with regular updatesContributing to the development and improvement of customer service processesWhat we're looking forStrong communication skills, both written and verbal, with the ability to articulate information clearlyProven customer service experience in a client-facing or administrative roleProficiency with computer systems and office software,



including Microsoft OfficeOrganisational skills with the ability to manage multiple tasks and priorities effectivelyAttention to detail and accuracy when processing information and documentationProblem-solving ability and a proactive approach to addressing customer needsProfessional demeanour and patience when handling enquiries and complaintsAbility to work collaboratively within a team environmentExperience in a sales administration or order processing environment is highly desirableAbout usSonoco Australia Pty Ltd is a leading packaging and services company committed to delivering innovative solutions to our customers across diverse industries.
We pride ourselves on our customer-centric approach, operational excellence and the quality of our products and services.
Our team is dedicated to building lasting relationships with clients and maintaining the highest standards of professionalism.
Sonoco Australia is part of a global organisation with a strong reputation for reliability and integrity in the packaging sector.What we offerPart-time working arrangement that provides flexibility in your scheduleA supportive team environment where your contributions are valuedOpportunities to develop your customer service skills and knowledge of our products and servicesA role that allows you to make a direct impact on customer satisfaction and retentionProfessional working workplace within our Preston facilityIf you are interested in joining Sonoco Australia Pty Ltd and believe you have the skills and experience we're looking for, we encourage you to apply now.Be careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad .
#J-*****-Ljbffr

📌 Customer Service (Victoria)
🏢 Sonoco
📍 Victoria