O'Reilly's Rainforest Retreatis a household name in the tourism industry.
Since opening in **** the O'Reilly family have grown the business to accommodate up to 500 people across the Retreat, Villas, camp ground and Pat's Farm, while providing exceptional service and experiences through the Lost World Day Spa, multiple food and beverage outlets and an extensive range of outdoor activities.
An opportunity has become available to join the vibrant and friendly front of house team.
We are looking for an experiencedGuest Service Agent (GSA)to provide friendly and efficient service to all of O'Reilly's guests.
What can O'Reilly's offer you:
An opportunity to let your personality shine through while providing exceptional service to guests.
Immediate start is available
Established, supportive and fun team setting
Save money with meal plans & accommodation on site (if required)
Join in with O'Reilly's guided activities when you're not working
A unique and beautiful work location
About the role:
The role will involve;
Providing our guests with warm, friendly and efficient service from the moment they arrive,
right through until the time of their departure
Answering queries from our guests in a prompt, efficient and courteous way
Processing financial transactions accurately
Promote and up-sell O'Reilly's facilities and experiences through robust product knowledge.
Handling guest issues and complaints
Answering Reservation inquires
What we look for:
A minimum of 6 months experience in a hotel front of house environments is preferred, but sometimes experience isn't everything!
Newbook PMS experience, but not essential
Advanced knowledge of MS (word, excel and Outlook)
Immaculate presentation and grooming
Excellent oral and written communication skills with an eye for detail
Ability to work autonomously as well as part of a team, in a fast paced and dynamic environment
Demonstrated strong people skills
A positive and enthusiastic attitude with a guest-oriented approach to problem solving
Authentic and friendly disposition
If you would like to join the O'Reilly's Team please submit your application via the 'Apply' button.