Hinchen Recruitment Group – Alphington VIC
We are pleased to partner with our Australian owned Client who provides smarter products and solutions to safeguard their customers in their time of need.
Their range of general insurance products protect customers at home, on the road and on holiday with home, contents, motor vehicle, motorcycle, pet and travel insurance products, as well as roadside assistance.
This is an outstanding opportunity based from SUNSHINE for an experienced Home Assessor, Building Supervisor or Assessing professional with leadership experience looking to join a business that genuinely invests in its people, systems and future growth as a Team Leader.
In this role, you will lead a high-performing team of 6 to 8 Assessors responsible for desktop-based home assessing, scope validation, cost control and end-to-end claims management across residential insurance claims.
You'll play a critical role in coaching and mentoring assessors, improving operational performance and helping drive exceptional customer outcomes during what can often be challenging times for customers.
What You'll Be Doing
Leading, coaching and mentoring a team of Desktop Home Assessors
Driving high standards across scoping accuracy, cost validation and claims management
Managing escalated claims and complex customer matters
Monitoring team performance, KPIs and operational outcomes
Supporting process improvement initiatives across the Home Claims function
Building strong relationships with internal stakeholders, suppliers and repair networks
Providing ongoing training, feedback and capability development across the team




Contributing to workforce planning and operational improvements
What We're Looking For
Previous leadership or supervisory experience within Home Assessing, Building, Insurance or Trade-related environments
Strong background in estimating, scoping and assessing residential building repairs
Ability to mentor, inspire and performance manage a team
Excellent communication and stakeholder management skills
Strong organisational and time management capability
Experience handling escalations, complaints or complex claims matters
Insurance industry experience highly regarded, but not essential
Minimum 2 years' experience within Home Assessing or the broader Building industry
Our Client continues to experience significant growth nationally and has built a strong reputation for innovation, customer service and employee development.
You'll be joining a business that genuinely values its people and offers:
Career progression and leadership development opportunities
Bonus and reward programs
Additional paid "ME" leave day
Paid volunteer leave
Paid parental leave
Discounts on insurance products and retail partners
Health and wellbeing initiatives
Employee recognition programs and team events
Access to the employee advantages platform with extensive discounts and offers
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia.
We pay our respects to Elder's past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
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📌 Team Leader | Home Assessing (Melbourne)
🏢 Hinchen Recruitment Group
📍 Melbourne